Director, Network Deployment

BetterUp•Austin, TX

2d•Hybrid

About The Position

BetterUp's coaching network is one of our most differentiated assets — and its value depends entirely on how effectively we deploy it. The Director, Network Deployment owns that opportunity. This is a builder role: you're not inheriting a finished function, you're defining what it becomes. You'll combine strategic ownership — packaging and pricing our coach deployment services, partnering with Sales and Customer Success, and setting the standard for deployment quality — with operational accountability for the administration infrastructure that keeps the network running. If you're energized by creating the playbook, not following it, this is for you.

Requirements

7+ years in client-facing delivery, operations, or strategy roles; background in management consulting (Engagement Manager or equivalent), enterprise customer success, or a comparable environment where you owned complex client outcomes.
Demonstrated ability to build operational infrastructure — not just execute existing playbooks, but design, institutionalize, and improve them.
Experience leading cross-functional initiatives and influencing stakeholders without direct authority; you move Sales, CS, and Product partners toward alignment.
Strategic clarity: you hold the long view while managing near-term complexity, and can articulate the connection between the two to any audience.
Commercial acumen: you understand how services create value in a deal and how to structure and price them in a way that is legible and sellable.
Operational rigor: you build systems, not just outputs. Processes you own are documented, scalable, and improve over time.
People leadership: you develop your team's capability, set high expectations, and create the conditions for ICs to do their best work.
Data fluency: you use quantitative inputs — match satisfaction, coach performance, deployment health — to drive decisions, not justify them after the fact.
AI fluency: you actively look for where automation increases leverage within your function and build with AI, not just alongside it.

Nice To Haves

Familiarity with services pricing, cost-to-serve modeling, or commercial operations in a platform or professional services context is a strong plus.

Responsibilities

Define and lead the strategy for how BetterUp's coaching network is enabled to drive measurable partner outcomes — evolving the function from operational execution to a strategic services capability.
Build and maintain a scalable, commercially viable services offering that GTM can position and sell; ensure services are clearly scoped, priced, and tied to value.
Serve as the primary expert and internal advisor on coach deployment strategy — partnering with Sales and Customer Success to ensure clients receive the right coaching resources for their population and objectives.
Represent the voice of the client in internal conversations about network strategy, coach standards, and service design.
Own the standards and methodology for building high-quality, fit-for-purpose coach deployment strategies.
Define quality standards for deployment health, including coach-member fit, activation rates, and client satisfaction; establish feedback loops that drive continuous improvement.
Work cross-functionally with Coach Quality and Coach Intelligence to ensure deployment strategies are informed by coach performance data and network insights.
Provide leadership and direction to the team responsible for coach onboarding, offboarding, and recruiting — ensuring these workflows are accurate, timely, and low-friction for coaches and internal stakeholders.
Hold the function accountable to clear SLAs, process documentation, and scalable operating standards; escalate systemic issues to structural solutions.
Lead and develop a team of 3 - 4 specialists across deployment and network administration; set clear expectations, create space for growth, and build toward the skill profile needed for success.
Identify automation and AI opportunities within the function; partner with engineering and operations peers to reduce manual coordination and increase team leverage.
Build the reporting and visibility infrastructure that makes deployment health legible — to your team, to partner-facing colleagues, and to leadership.