Director, National Fulfillment

Elkay Manufacturing•Field, NM

7d•Hybrid

About The Position

The Director, National Fulfillment is responsible for leading and optimizing Zurn Elkay’s national distribution and fulfillment operations across North American distribution centers. This role ensures safe, efficient, cost‑effective, and customer‑centric fulfillment of finished goods to support Zurn Elkay’s building products and water solutions business. This leader sets the strategy for warehousing, order fulfillment, inventory deployment, and outbound logistics while driving continuous improvement, standardization, and scalability across the network. The role partners closely with Manufacturing, Transportation, Customer Service, Sales, and Planning to meet service and financial goals.

Requirements

Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field (MBA preferred)
10+ years of progressive distribution/warehouse leadership experience, including multi‑site responsibility
Proven experience leading national or regional fulfillment operations
Strong financial acumen with experience managing large operating budgets
Demonstrated success in Lean, continuous improvement, or transformation initiatives
Experience with WMS platforms and distribution technology
Ability to travel to distribution centers and corporate locations

Responsibilities

Provide overall leadership for three distribution centers, including site leaders and salaried/hourly teams
Establish consistent operating standards, KPIs, and best practices across all facilities
Drive a strong safety‑first culture, ensuring compliance with OSHA and company safety standards
Ensure facilities meet productivity, quality, and service level targets
Provide operational governance and visibility through standard work, exception management, and performance review cadences that surface root causes (missed pickups, rehandles, claims) and convert them into CI actions across Fulfillment and Transportation
Enable Transportation cost‑out and service targets by partnering with Logistics on carrier compliance, shipment optimization, consolidation, and adherence to ship calendars and CD0 commitments, ensuring fulfillment execution supports negotiated rates and network strategy.
Own end‑to‑end fulfillment performance, including order accuracy, on‑time shipment, and cycle time
Align fulfillment capabilities to customer requirements across channels (wholesale, project‑based, direct ship, etc.)
Partner with Customer Care and Sales to resolve service issues and support key accounts
Drive cross‑dock and service‑center execution discipline by aligning labor planning, wave release, inventory positioning, and load readiness to Transportation requirements (OTP/OTD, mode optimization, reduction in expedites, etc).
Collaborate with Supply Planning and Manufacturing to optimize inventory placement and deployment across the DC network
Balance service levels with working capital objectives
Lead seasonal and demand‑driven capacity planning
Lead continuous improvement and operational excellence initiatives across the fulfillment network
Identify and implement automation, material handling, and WMS improvements
Drive labor productivity, space utilization, and cost‑per‑unit improvements
Own the fulfillment operating budget and cost performance
Develop business cases for capital investments (automation, expansions, technology)
Deliver cost‑to‑serve improvements while maintaining service excellence
Build, coach, and retain high‑performing DC teams
Support succession planning and leadership development
Champion organizational change and engagement initiatives
Build and maintain a strong partnership with various functional areas, including but not limited to Transportation, IT, Engineering, Procurement, and HR
Support network design evaluations, new product introductions, and acquisitions as needed