Director, National Accounts

Corporate Office•Dallas, TX

11d

About The Position

To fully develop a specific Group Market Segment within a specified geographic/vertical territory as designated by the Director of Sales, concentrating on the solicitation of new and profitable business while retaining existing business from that market. The Director of National Accounts is responsible to merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience, and is expected to achieve monthly room night and revenue goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales. While not in a supervisory role, this individual is a leader in performance and is aptly capable of representing Omni as a leader in the marketplace.

Requirements

History of exceeding production goal year after year
Proven track record in group sales and market development
Strong closing skills
Excellent written and verbal communication and presentation skills
Ability to develop strategic sales plans with measurable results
Execute compelling site inspections that lead to impressive closing ratios
Creativity in sales proposals to advance business opportunities
Experience in working with highly experienced Global Sales Offices
Ability to up-sell and have strong knowledge of F&B, Spa, Retail and AV sales
Ability to create and deliver impactful presentations
Proactively explore networking opportunities
A command and mastery of Delphi Salesforce
Lifelong learner with completion of professional sales development programs
Community leadership experience
Position requires that candidate have at least an associates degree, bachelors degree preferred, and/or three-five years or more of sales experience in a luxury resort environment.
Must have at least 5 years’ experience as a Sales Manager in hotels,preferably a convention hotel.
Must have outstanding selling skills.

Responsibilities

Actively solicits and manages a major market on behalf of their hotel/resort
Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client needs and budgets
Prepare guest proposals with various options available for hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales
Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
Promote high visibility of hotel through active involvement in industry associations and trade shows
Provide mentorship and professional development to lower level and less experienced sales employees
Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
Plan, prioritize, and implement sales strategies and sales plans, manage multiple tasks and deadlines, and work in a fast-paced environment
Complete assigned tasks and projects in a timely manner and as directed by hotel management
Contribute to and support the maintenance of a safe working environment, and perform all work in compliance with hotel safety standards and all legal requirements
Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of hotel rooms and services