Director, NA Professional Services PMO

Iron Mountain

2d•Remote

About The Position

The Director, Enterprise Program Delivery is responsible for the successful planning, execution, and delivery of large, complex, and high-impact enterprise programs. This role builds and leads a high-performing team of program and project managers, ensuring disciplined execution across initiatives spanning digital transformation, automation, operations, and technology. The Director oversees multi-year, multi-workstream programs requiring tight coordination across people, processes, technology, infrastructure, vendors, and business stakeholders. Success in this role depends on strong execution discipline, cross-functional leadership, and the ability to translate complex initiatives into clear plans, measurable outcomes, and value for the business.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field.
10+ years of experience in program and project management, including enterprise-scale initiatives.
5+ years leading an Enterprise PMO or managing managers.
Proven experience delivering highly complex, multi-workstream programs spanning technology, operations, infrastructure, people, and third-party providers.
Demonstrated success in digital transformation, automation, and technology-enabled business programs.
Experience managing large portfolios with significant budgets and cross-functional dependencies.
Strong execution mindset with exceptional cross-functional leadership and executive communication skills.
Expertise in program governance, portfolio management, and change management.
Proficiency with enterprise PM and portfolio tools (e.g., Jira, Smartsheet, ServiceNow, or similar).

Nice To Haves

PMP, SAFe, ITIL, Lean Six Sigma, or equivalent

Responsibilities

Drive and scale the Enterprise PMO, ensuring consistent, on-time, and on-budget delivery of strategic initiatives.
Lead highly complex, multi-workstream enterprise engagements spanning technology, operations, and business transformation, often executed in parallel and across multiple geographies.
Coordinate and integrate multiple interlinked delivery tracks to ensure aligned execution across people, process, technology, infrastructure, and third-party providers.
Oversee project-level customer relationships, ensuring effective communication, escalation management, and stakeholder alignment throughout program execution.
Recruit, mentor, and develop high-performing PMO talent and foster a collaborative, continuous-improvement mindset.
Drive a culture of accountability, execution excellence, and results.
Establish and manage robust program governance, portfolio oversight, risk management, and executive-level reporting for large, mission-critical initiatives.
Own end-to-end delivery of enterprise programs across automation, document processing, content management, BPM, BPO, IDP, AI, and enabling technologies.
Manage budgets, resources, timelines, risks, dependencies, and issues; ensure proactive mitigation and escalation.
Provide clear executive-level reporting on program health, progress, and outcomes.
Partner with business, IT, operations, and executive leadership to define scope, objectives, and delivery roadmaps.
Lead cross-functional initiatives involving shared services, vendors, and external partners.