Director of PMO

Capital Credit Union•Town of Ledgeview, WI

18h

About The Position

Upholds the Credit Unions mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by providing enterprise leadership for project, program, and portfolio management across the Credit Union. This role is responsible for establishing PMO strategy, governing prioritization, developing PMO capabilities, and ensuring projects deliver measurable business value aligned to organizational strategy. The Director serves as a strategic partner to executive leadership, enabling informed decision-making through effective portfolio governance, resource management, change leadership, and performance transparency. This role leads and develops PMO leaders and project professionals while continuously maturing delivery practices across the organization.

Requirements

Bachelor’s degree in Business, Information Systems, or related field required.
6+ years of progressive experience in portfolio, program, and project management preferably within the financial institution industry.
3+ years of leadership managing senior project professionals.
Demonstrated ability to develop and translate enterprise-wide wide strategy into clear, actionable plans. Exceptional ability to communicate complex concepts with clarity, precision, and confidence to senior leadership, boards, and key stakeholders. Adept at influencing decision- making, gaining alignment across diverse viewpoints, and shaping discussions that lead to meaningful business outcomes.
Deep experience evaluating, prioritizing, and managing a portfolio of initiatives to maximize financial and strategic value. Skilled in budget oversight, cost benefit analysis, resource optimization, and investment governance to ensure disciplined, benefit analysis, resource optimization, and investment governance to ensure disciplined, value decision driven decision making.
Proven success leading transformative change by fostering alignment, mitigating resistance, and building organizational readiness.
Strong leadership in developing high performing performing teams through coaching, mentorship, clear expectations, and accountability.
Ability to make informed decisions while balancing opportunity, impact, and enterprise risk while ensuring compliance, operational integrity, and long term sustainability.
Expertise in designing, implementing, and maturing governance structures that improve transparency, accountability, and decision quality.

Nice To Haves

Master’s degree preferred.
Project Management Professional (PMP)® or equivalent preferred.
Agile or change management certifications preferred.
Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches.
Exceptional analytical, strategic, planning, organization, and time management skills to effectively execute project plans and budgets within the context of the overall big picture.
Excellent decision-making skills with the ability to negotiate and balance decisions and manage competing priorities across multiple functional areas.
Excellent facilitation and issue resolution skills.
Credibility as a senior-level project leader.
Experience providing work direction and leadership to people and teams in a management role.

Responsibilities

Define and evolve the PMO’s enterprise vision, strategy, operating model, and maturity roadmap aligned with Credit Union strategic objectives.
Lead enterprise portfolio governance, including project intake, prioritization, investment balancing, capacity planning, and benefits realization.
Provide strategic advisory input to executive leadership regarding delivery risk, capacity constraints, funding tradeoffs, and sequencing of initiatives.
Own portfolio-level budget planning, forecasting, and financial accountability, ensuring investments deliver expected business outcomes.
Establish criteria for initiating, pausing, or terminating initiatives based on performance, risk, and strategic alignment.
Provide executive leadership and accountability for PMO performance, delivery outcomes, and overall project success rates.
Establish and maintain PMO governance frameworks, standards, methodologies, and performance metrics.
Ensure consistent application of organizational change management practices across major initiatives.
Lead, coach, and develop portfolio and project managers, fostering a high-performing delivery culture.
Set performance expectations, conduct evaluations, and manage compensation actions for PMO leadership and staff.
Partner with executives, business leaders, and stakeholders to understand strategic priorities and translate them into executable delivery plans.
Lead and facilitate Steering Committee and executive governance forums, ensuring clarity, transparency, and actionable decision-making.
Proactively communicate portfolio health, delivery risks, interdependencies, and mitigation strategies.
Define and oversee portfolio, program, and project-level metrics and KPIs that measure outcomes, value, and performance.
Ensure executive dashboards provide clear insight into investment health, capacity usage, delivery risk, and benefits realization.
Drive adoption and consistent use of PPM tools, reporting standards, and governance processes across the enterprise.