Director, NA Implementations (Hybrid - NYC)
About The Position
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a Director of North America Implementations to lead the successful delivery of product and service implementations for clients, from initial planning through installation and final delivery. In this role, you will oversee all aspects of implementation for new services and platform conversions for both new and existing clients. You will manage resources, budgets, timelines, risks, and scope to ensure projects are delivered successfully and in alignment with client expectations. This position is responsible for ensuring that all service level agreements (SLAs) and key performance indicators (KPIs) defined in client contracts are met or exceeded. The Director will design and manage conversion plans based on client requirements, develop specifications, oversee testing, and secure client sign-off. You will prepare cost estimates and budgets, monitor project progress and outputs, and proactively investigate and resolve issues that arise throughout the implementation lifecycle. Success in this role requires maintaining strong control over schedules, risks, scope, and budgets while ensuring operational teams and subcontractors clearly understand client requirements. This role also serves as a key point of contact between client leadership and internal teams to ensure a smooth transition and a high-quality client experience. You will build and maintain strong client relationships, provide day-to-day guidance and support, and promote Broadridge’s capabilities by identifying opportunities for contract extensions and additional business in partnership with account management. In addition, you will lead teams responsible for the setup and installation of technical systems, applications, and process solutions tied to client technology and business process engagements. You will develop and implement policies and best practices for client installations, including access management, data mapping and transfer, process documentation, testing, troubleshooting, and client training. The Director will also collaborate closely with consulting, sales, and project management teams to develop implementation strategies and resource plans that anticipate client demand and workforce needs. This role will provide valuable client feedback and market insight to product development and professional services teams to support continuous improvement of Broadridge’s products and services.
Requirements
- Demonstrated understanding and application of procedures, practices, and concepts within own discipline, with working knowledge of related disciplines.
- Deep understanding of how the discipline integrates within the broader function and contributes to organizational objectives.
- Proven ability to manage multiple related teams, establish priorities, and allocate resources effectively.
- Strong problem-solving skills with the ability to identify and resolve complex technical, operational, and organizational issues.
- Experience driving business results within a sub-function through support and funding of projects, products, services, and/or technologies, as well as developing policies and strategic plans.
- Ability to operate effectively within functional business plans and align team objectives with broader organizational goals.
- Strong influencing and communication skills, with the ability to build credibility and work effectively with internal and external stakeholders, including senior leaders.
Responsibilities
- Achieves goals through the work of others
- Management responsibilities include performance appraisals, pay reviews, training and development
- Job focus is on managing others and applying operational or strategic management skills
- Provides leadership to managers and professional staff
- Accountable for the performance and results of multiple related teams
- Develops departmental plans, including business, production and/or organizational priorities
- Decisions are guided by resource availability and functional objectives
Benefits
- Comprehensive benefit offerings
- Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
- Educational opportunities, including formal classes, training programs and events
- Access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through LinkedIn Learning
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
