Director, MTS, Training Development
About The Position
JLL is experiencing a period of growth and is looking for exceptional talent to join their team. This role is for a Director of Training Development who will be responsible for building and delivering comprehensive training programs for technical and operations teams and clients. The training will cover technical competencies, customer service excellence, safety protocols, and operational best practices, ensuring alignment with JLL's standards. The position focuses on creating scalable training solutions for Work Order Management Systems and facility management operations for North America, with potential global impact. The role involves developing e-learning modules and hands-on workshops to improve service delivery quality, employee development, and client satisfaction.
Requirements
- Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
- Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields.
- Knowledge of Corrigo or similar facility management software.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms.
- Proficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools.
- Experience with virtual training platforms and learning management systems.
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to work independently and collaboratively as part of a cross-functional team.
- Willingness to travel for on-site training sessions as needed.
- Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada).
- Ability to travel up to 20% of the time annually.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Certification in training or instructional design (e.g., CPLP, ATD certifications).
- Experience in facilities management or related industries.
- Familiarity with JLL operational frameworks and compliance standards.
- Bilingual capabilities to support multilingual training delivery.
Responsibilities
- Developing training strategies.
- Developing and maintaining diverse training materials, including user guides, video tutorials, and interactive e-learning modules.
- Conducting in-person and virtual training sessions for new hires, existing employees, and clients.
- Continuously assessing training needs across the organization and designing customized programs.
- Staying current with platform updates and new software features, and incorporating them into training content.
- Collaborating with internal teams and OEMs to ensure training aligns with system implementations, upgrades, safety, and operational excellence.
- Evaluating training effectiveness through participant feedback and performance metrics.
- Maintaining a comprehensive knowledge base of frequently asked questions and best practices.
- Serving as a resource for troubleshooting platform-related issues.
- Contributing to the continuous evolution of training methodologies, content, and training-related technology roadmaps.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
