Director, MTS, Training Development

JLL•Nashville, TN

1d•$111,800 - $162,100•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. An exciting period of growth is on the horizon for our team, and we're looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early, which is why we're offering a preview of this upcoming role and starting the conversation today. We invite you to review the role requirements and, if it aligns with your career aspirations, submit your application now. Our recruitment team is eager to connect, review your resume, and schedule a preliminary discussion to explore how you can be a part of our future success.

Requirements

Bachelor's degree in Education, Information Technology, Business Administration, or a related field
Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields
Knowledge of Corrigo or similar facility management software
Strong understanding of adult learning principles and instructional design methodologies
Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
Proficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools
Experience with virtual training platforms and learning management systems
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Ability to work independently and collaboratively as part of a cross-functional team
Willingness to travel for on-site training sessions as needed
Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)
Ability to travel up to 20% of the time annually.
All training programs must align with JLL standards and frameworks regarding operations, safety, quality compliance, and technical regulations.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Certification in training or instructional design (e.g., CPLP, ATD certifications)
Experience in facilities management or related industries
Familiarity with JLL operational frameworks and compliance standards
Bilingual capabilities to support multilingual training delivery

Responsibilities

Building and delivering comprehensive training programs that empower technical and operations teams and clients to excel in their roles.
Designing engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks, ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations.
Creating scalable, effective training solutions for Work Order Management Systems and facility management operations for North America teams, with potential future impact globally.
Developing training strategies.
Developing and maintaining diverse training, including user guides, video tutorials, and interactive e-learning modules.
Conducting both in-person and virtual training sessions for new hires, existing employees, and clients.
Continuously assessing training needs across the organization and designing customized programs that address specific gaps and requirements.
Staying current with platform updates and new software features, quickly incorporating them into training content.
Collaborating with internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence.
Evaluating training effectiveness through participant feedback and performance metrics.
Maintaining a comprehensive knowledge base of frequently asked questions and best practices.
Serving as a resource for troubleshooting platform-related issues.
Contributing to the continuous evolution of training methodologies, content and training related technology roadmaps across the organization.