Director, Model Transformation Program Management Lead

Aon Corporation • Chicago, IL

1d • Hybrid

About The Position

We are seeking a Director of Program Management to lead the Program Management Office (PMO) in a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Services (ABS), this role works closely with an Internal Consulting team and collaborators throughout the enterprise. It is responsible for directing the governance, planning, and performance management framework that supports the successful delivery of the transformation across solution lines, regions, and functions.
Aon is in the business of better decisions
At Aon, we build decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

Requirements

• 7+ years of experience in project/program management, with 3+ years in a PMO leadership role, preferably within a management consulting firm
• Hands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model development, process transition, and governance framework setup
• Demonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process re-engineering, or large-scale systems implementation)
• Experience working in a matrixed, global organization with senior executive collaborators
• Strong program and portfolio management skills, including planning, budgeting, resource management, and benefits management
• Advanced collaborator management and communication skills; able to translate complex program information into clear messages for executive audiences
• Strong analytical and problem-solving skills; comfortable with data, metrics, and dashboards to drive decisions
• Ability to influence without direct authority and to navigate ambiguity in a transformation context
• Proficiency with project portfolio tools and collaboration platforms (e.g., PowerPoint, Excel, Teams, Jira)
• Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, or related field

Nice To Haves

• advanced degree (MBA or similar) preferred

Responsibilities

• Coordinate, mentor, and develop a group of program managers to create and maintain a coordinated transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams
• Support the identification, evaluation, prioritization, and reduction of program risks and dependencies, ensuring that regulatory, compliance, and operational risks are addressed in all program activities
• Bring up critical risks and recommended solutions to senior collaborators, and work with workstream leads to establish baseline plans, track progress, and apply corrective actions when delivery risks arise
• Lead planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes
• Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals and build workshops
• Define and coordinate standards, templates, and processes for program planning, status reporting, risk/issue management, and change control
• Ensure decisions, actions, and dependencies are detailed, tracked, and resolved in a timely manner
• Manage the program calendar, including steering meetings, forums, and key decision achievements
• Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap
• Develop and complete a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams
• Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed
• Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans
• Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise
• Ensure that build decisions are traceable to strategic objectives and translated into clear implementation plans
• Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization targets)
• Coordinate pilots, phased rollouts, and post‑implementation reviews, incorporating lessons learned into future releases
• Continuously refine PMO processes based on feedback, metrics, and lessons learned

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Director