Director - Member Engagement

Advanced Energy United

4d•Remote

About The Position

Advanced Energy United is seeking an energetic, organized, and self-starting Director of Member Engagement to lead a holistic approach to member engagement, combining high-value industry events and ongoing activities that support growth for member companies and the organization. The Director is responsible for designing and implementing strategies that increase member value, foster retention, and deepen engagement across the membership base. The role will create a best-in-class member experience through programs, communications, and opportunities that connect members with one another, policymakers, and market intelligence. The successful candidate will be a relationship-driven leader with experience in membership organizations or customer success, strong emotional intelligence, and the ability to work effectively in a fast-paced, mission-driven, and dynamic business sector. The Director will become an expert in the value, benefits, and features of all forms of Advanced Energy United membership and ensure member companies understand, access, and realize that value. The Director reports to the VP of Sales and Business Relations, collaborates with sales, marketing, communications, and policy teams, and manages a member engagement and data team as well as external vendors. The position is remote and requires U.S. residence, with travel as needed up to 33% of the year. It is a full-time, regular position with a start date of November 2026 and a starting salary of $120,000.

Requirements

7–10 years of member-related experience at a nonprofit membership association, with a clear understanding of the role of trade associations.
Direct experience coordinating small- to mid-scale events, both online and in person, in geographically dispersed locations.
Independent and effective time management, excellent organizational skills, and attention to detail.
Interest in energy and transportation issues and an understanding of the importance of policy advocacy to advance an organizational agenda.
Excellent interpersonal and relationship-building skills.
Experience managing and mentoring junior staff.
Excellent verbal and written communication skills, including the ability to independently draft clear, comprehensive, and persuasive written documents for intended audiences.
Entrepreneurial approach, intellectual curiosity, and excellent listening and problem-solving skills.
Performance-oriented approach, strong work ethic, demonstrated initiative, and commitment to achieving goals.
Ability to travel as needed up to 33% of the year for events, meetings, member engagement opportunities, and staff training.
U.S. residence is required.

Responsibilities

Lead strategy and activities to build and maintain member relationships and engagement with United.
Develop and execute a data-driven member engagement strategy that strengthens relationships, increases meaningful participation, and demonstrates membership value.
Partner across Sales, Policy, Programs, Events, Communications, and other teams to deliver a coordinated member experience connecting member priorities with advocacy initiatives, educational programming, events, and industry relationships.
Proactively address relationship gaps, emerging concerns, and disengagement risks through timely follow-up, issue resolution, and fulfillment of commitments.
Manage United’s annual member survey process.
Lead United’s event strategy, planning, and execution, working closely with the policy team on member engagement and event content.
Initiate and coordinate engagement activities in alignment with the organization’s mission, vision, and goals.
Manage and develop Advanced Energy United’s member engagement and data team, along with external vendors.