Director Member Debt Solutions (Collections)

Hudson Valley Credit Union • City of Poughkeepsie, NY

1d

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Director Member Debt Solutions. Primary Function: Provides leadership and oversight of the Credit Union’s end‑to‑end collections and loan recovery operations, including internal collections, third‑party recovery, legal remediation, and workout programs. Accountable for developing and executing strategies that minimize credit losses, preserve asset quality, and support long‑term financial soundness. Ensures strong risk discipline, regulatory compliance, and quality of execution, while driving operational efficiency, budget stewardship, and results aligned with the Credit Union’s mission, values, and strategic objectives through leadership of the Member Debt Solutions Department.

Requirements

• Bachelor’s Degree in Business,Finance or related field required or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience required
• Minimum 10 Years prior experience in collections, lending, or credit risk required
• Minimum 7 Years management / leadership experience in collections or loan servicing required

Responsibilities

• Provide strategic leadership and oversight of the Member Debt Solutions Department. Set enterprise-wide collections, asset recovery, and loan workout strategies to achieve key financial and asset quality goals, aligned with the Credit Union’s risk appetite and business objectives.
• Oversee all departmental activities within approved budget limits. Develop and manage the annual budget, ensuring efficient resource utilization and cost-effective operations that meet performance targets.
• Ensure full regulatory compliance. Guarantee that all collections, bankruptcy, foreclosure, repossession, and workout practices adhere to federal, state, and investor regulations (e.g., CFPB, FDCPA, GSE servicing guidelines), maintaining the highest standards of compliance and ethical conduct.
• Drive new collections initiatives and continuous improvement. Lead the research, development, and implementation of new collections and loss mitigation programs, tools, and services. Analyze emerging loss trends and adjust collections or underwriting strategies proactively to minimize losses.
• Stay current with industry trends and best practices. Monitor developments in the broader financial industry (e.g., changes in bankruptcy/foreclosure laws, new technologies in debt recovery) and incorporate best practices to continuously improve collections outcomes and further reduce loan losses.
• Work closely with Compliance, Internal Audit, and other risk management partners to ensure all Member Debt Solutions policies and procedures are followed and that the function upholds internal standards, audit requirements, and a strong risk/control environment.
• Manage external collection agencies, legal counsel, and technology vendors to support Member Debt Solutions operations. Set performance expectations, monitor service levels, and ensure all vendors meet contractual obligations and compliance standards.
• Mentor and coach managers and staff to deepen their technical expertise and leadership skills. Foster a high-performance, member-focused culture that emphasizes accountability, professional growth, and alignment with the Credit Union’s values.
• Develop, maintain, and monitor robust collections, recovery, and workout policies and guidelines to ensure process consistency, operational quality, and compliance with regulatory requirements and industry standards.
• Define key performance indicators for the collections function and monitor team productivity and results. Analyze performance data to ensure metrics are on target and take corrective action or optimizations as needed.
• Collaborate with other Lending/Loan executives to ensure consistent service levels and loan quality across the organization. Align collections and loss mitigation efforts with broader credit strategy and member experience goals, promoting a unified approach to credit risk management.
• Lead strategic projects and risk mitigation initiatives. Drive key projects within the Member Debt Solutions department (including process improvements and technology implementations) that enhance risk mitigation and streamline collections processes for better efficiency and member service.
• Ensure accurate reporting and risk monitoring. Oversee the preparation and accuracy of delinquency, charge-off, and portfolio performance reports. Ensure all reports are timely and reliable for management decision-making and use these insights to inform strategy and communicate results to senior leadership.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

Benefits

• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurances
• Discounted Loan Rates & Fees

What This Job Offers

• Job Type: Full-time
• Career Level: Director