Director, Medical Digital Solutions

BeiGene

1d•$192,100 - $252,100

About The Position

The Director, Medical Digital Solutions is a strategic role within US Field Medical Excellence (FME), responsible for scaling HCP-facing medical technology, workflow solutions, and digital enablement capabilities across US Field Medical teams. Initial priorities include developing and optimizing Next Best Action-type prompts for US Field Medical and defining medical requirements for a next-generation CRM platform. The Director represents US Medical in establishing business requirements, prioritization, governance, deployment, adoption, sustained utilization, and value realization for digital tools and workflows. These support HCP interaction planning, medical activity documentation and reporting, HCP insights, content management, and KPI frameworks. The role partners closely with IT and connects US Medical leadership, HCP-facing medical teams, omnichannel, content and training colleagues, and systems and platform teams to ensure solutions are fit for purpose, compliant, adopted at scale, and continuously improved. The role aims to improve digital tool utility and user satisfaction, reduce administrative burden, and enable more high-value scientific exchange with HCPs and better patient outcomes. The position also contributes to medical insights and account-planning systems, content and omnichannel performance measurement, medical impact assessment, and evaluation of AI and emerging technologies. It represents FME in cross-functional governance and steering groups and leads or supports change management, training, measurement of adoption and proficiency, data integrity, access control, and audit readiness. Travel within the US of up to 20% is required.

Requirements

Bachelor's degree in a health science, life science, or business/digital/technology field and 10 or more years of experience.
Demonstrated ability in recently launching a Next Best Action-type process for Medical using AI-based insights.
Proven success partnering with IT as a medical representative in CRM design and business requirement development.
Experience defining use cases and deploying AI applications in healthcare, pharmaceutical, or field medical contexts.
Exceptional communication skills, including the ability to explain technical, systems, and AI information to field colleagues and senior leaders.
Strong analytical and data literacy skills, including experience with KPI design, dashboard development, and performance reporting.
Ability to assess stakeholder needs, organizational readiness, change impacts, and adoption barriers, with a track record of driving adoption and change management for digital or technology solutions across Medical Affairs.
Understanding of pharmaceutical compliance requirements relevant to field medical operations, including HCP engagement documentation, data privacy, AI governance, and CRM compliance.
Ability to travel up to 20% within the US for field engagement, leadership meetings, and cross-functional collaboration.

Nice To Haves

Advanced degree in health or life science and/or a relevant technology or business field, such as an MBA, with 7 or more years of experience.
Prior experience in a field-based Medical, MSL, Field Medical Excellence, or Medical Operations role.
Familiarity with generative AI tools, prompt-based workflows, or AI governance frameworks, including use cases such as pre-call planning, scientific summarization, and HCP profiling.
Familiarity with Salesforce Health Cloud, Life Sciences Cloud, Veeva, or similar platforms.
Experience partnering with Medical Content and Communication teams on content strategy, performance metrics, or omnichannel content planning.
Experience coordinating or leading medical insight-generation and reporting frameworks.
Experience implementing methods for assessing medical impact.

Responsibilities

Leverage AI insights to improve the relevance and uptake of Next Best Action suggestions for tailored HCP engagement plans.
Represent FME in CRM platform identification, business requirements, strategy, prioritization, governance, and adoption, including associated dashboards and reporting tools.
Serve as the US FME voice in enterprise-wide CRM steering discussions with stakeholders across US and international markets.
Partner with Field Medical and technology teams to review and improve systems for medical insights, account and HCP plans, HCP identification and profiling, and internal and external HCP activity monitoring.
Coordinate with Medical Content and Omnichannel teams to extract and interpret content and digital engagement metrics, and translate findings into actionable recommendations for content strategy and omnichannel planning.
Evaluate and implement digital methods to assess medical impact, automate the collection and communication of success stories, and identify HCP engagement opportunities and training needs.
Monitor AI and emerging technology trends and collaborate with FME, US medical leads, and technology teams to align enterprise priorities with field needs and organizational strategy.
Represent FME in cross-functional steering committees, AI governance forums, and technology working groups.
Help design scalable implementation playbooks that can be adapted for ex-US markets.
Represent FME in change management, including communications, training rollouts, and feedback loops that support sustained adoption and field confidence.
Define, track, and report adoption, utilization, proficiency, satisfaction, and readiness metrics; use qualitative and quantitative data to identify barriers, measure impact, support leadership decisions, and drive continuous improvement.
Ensure enterprise medical systems and AI applications meet Medical, Legal, Compliance, and Privacy requirements.
Maintain data integrity standards, manage access controls, and support audit readiness for associated data systems.