Director, Master Data Operations & Stewardship
About The Position
At Aristocrat, the Director, Master Data Operations & Stewardship will lead a new six-role group within Digital Operations, transforming enterprise data governance into trusted master data and measurable business results. The role is responsible for data quality and stewardship across global teams and supports preparation of governed customer and product data domains for AI-enabled workflows. The Director will lead the Master Data Operations & Stewardship team across Las Vegas and India, establish its operating model and coordinate with the Chief Data Office, Group IT, and business functions. Key year-one outcomes include improving customer hierarchy coverage and reducing duplicate customers, incomplete product records, aged critical issues, and manual reconciliation effort. The role will also deliver Customer 360 proof points and a canonical product model, while reporting data-quality progress and value realization to leadership and business stakeholders.
Requirements
- Bachelor's degree in information systems, business, data management, or a related field.
- 10+ years of experience in master data management, data governance, or data operations, including 3+ years leading teams.
- Hands-on experience leading customer and/or product master data in CRM and ERP environments.
- Experience building data-quality scorecards, stewardship processes, and remediation programs with measurable results.
- Solid understanding of data platforms and MDM tooling such as Snowflake, Salesforce Data Cloud, Informatica, or similar.
- Experience leading or coordinating offshore or globally distributed teams.
- Strong stakeholder leadership skills and the ability to translate data issues into business impact.
Nice To Haves
- Experience with Salesforce and SAP or Oracle.
- DAMA CDMP or similar data-management certification.
Responsibilities
- Lead the Master Data Operations & Stewardship team, setting priorities, goals, and accountability across Customer Master, Product Master, data quality, remediation, and PTR operations.
- Design and run the operating model, including stewardship workflows, issue intake, prioritization, escalation paths, and service levels.
- Establish clear operating boundaries with the Chief Data Office, Group IT, and business functions so governance, platforms, and operational ownership are distinct and coordinated.
- Deliver year-one targets: 90% strategic customer hierarchy coverage, a 50% reduction in duplicate customers, 95% Product Master completeness, a 75% reduction in aged critical issues, a 30% reduction in manual reconciliation effort, and a positive PTR Health trend.
- Deliver Customer 360 proof points and the canonical product model in partnership with business and technology teams.
- Report data-quality scorecards, progress, and value realization to Digital Operations leadership and business stakeholders.
- Prepare governed customer and product data domains to support AI-enabled workflows.
- Hire, develop, and lead team members across Las Vegas and India, including transition of the Global PTR role.
Benefits
- Potential eligibility, depending on role and location, for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
