Director, Marketplace Planning

American Express Global Business Travel•Chicago, IL

1d•Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Director, Marketplace Planning runs the operating system for Marketplace. This leader ensures strategic priorities translate into coordinated execution, clear ownership, transparent progress, and predictable delivery across Marketplace Verticals (Air, Hotel, Ground), Marketplace Value, Platform & Delivery, and Engineering. This role is accountable for execution discipline, governance, prioritization frameworks, and delivery transparency — enabling Marketplace to operate as one coordinated system rather than independent functional teams. This is a high-impact leadership role requiring strong strategic judgment, operational rigor, executive presence, and the ability to influence across senior stakeholders.

Requirements

10+ years in product operations, strategic planning, program leadership, or chief of staff roles within complex, cross-functional organizations
Proven ability to design and scale operating models in matrixed environments
Strong executive presence with ability to influence senior leaders without direct authority
Exceptional structured thinking and prioritization skills
Experience driving roadmap governance across product and engineering organizations
Data-driven mindset with comfort operating at both strategic and tactical levels
Ability to manage ambiguity and create clarity in complex systems

Nice To Haves

Experience in marketplace, platform, or multi-sided ecosystems preferred

Responsibilities

Own the Marketplace Operating System
Design and run the Marketplace operating cadence (QBRs, product reviews, roadmap syncs, 180-day planning)
Establish and maintain governance frameworks for prioritization, intake, and decision-making
Ensure every initiative has clear ownership, defined success metrics, and aligned sequencing
Maintain decision logs and accountability mechanisms across teams
Drive Roadmap Integrity & Delivery Oversight
Maintain a consolidated Marketplace roadmap across Verticals, Value, Platform, and Engineering
Track progress against 180-day commitments and surface risks early
Facilitate tradeoff discussions and escalation forums when priorities conflict
Ensure cross-team dependency clarity and delivery alignment
Lead Initiative Intake & Prioritization Discipline
Own intake for new ideas, issues, executive asks, and cross-functional requests
Facilitate prioritization tradeoffs with Marketplace leadership
Prevent scope creep and initiative sprawl through structured frameworks
Enable Strategic Transparency & Communication
Develop and drive internal Marketplace communications strategy
Provide consistent executive reporting on roadmap progress and delivery health
Support senior leadership decision-making with clear data and tradeoff framing
Build Operational Infrastructure
Establish performance dashboards and KPI tracking discipline
Drive operational tooling and reporting hygiene across Marketplace
Continuously improve planning, forecasting, and execution frameworks