Director, Marketing Program Management & Operations

H&R Block•UNAVAILABLE, Missouri

95d•Hybrid

About The Position

At H&R Block, we believe in solving problems for people—and helping them build better financial lives. We’re a company that values curiosity, simplicity, and getting the fundamentals right. Our Marketing team plays a critical role in telling our story, launching integrated campaigns, and bringing our brand to life across millions of customers. We’re building a modern Marketing Operations function to support that mission—and we’re looking for a Director, Marketing Program Management & Operations to help bring execution discipline, clarity, and consistency across our marketing organization. As the Director, Marketing Program Management & Operations, you’ll ensure the Marketing organization executes efficiently and delivers high‑impact work on time. You’ll lead program management for major initiatives, own marketing intake and workflow processes, and serve as a central point of coordination across teams and business units. You’ll have the opportunity to: Help build the operating system of Marketing, shaping how work gets done across the organization Partner with talented, collaborative leaders across Marketing and the enterprise Drive real impact through improved execution, transparency, and scale Work at a company that values clarity, accountability, and continuous improvement Day to Day, you'll Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units Oversee marketing work management tools and operational processes that support planning, execution, and tracking Develop and maintain standardized process documentation and operating playbooks Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution Lead, coach, and develop program management and operations talent

Requirements

Bachelor’s degree or equivalent experience
10+ years of experience in marketing operations, program management, or large‑scale project management
Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
Strong understanding of intake management, workflow design, and prioritization processes
Experience working with marketing work management or workflow tools
Strong communication and stakeholder management skills, with the ability to influence without direct authority
Experience leading teams or managing experienced individual contributors

Nice To Haves

Experience in a centralized Marketing Operations or PMO‑style function
Experience supporting multi‑business‑unit or matrixed organizations
Change leadership experience driving new processes, tools, or ways of working

Responsibilities

Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
Oversee marketing work management tools and operational processes that support planning, execution, and tracking
Develop and maintain standardized process documentation and operating playbooks
Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
Lead, coach, and develop program management and operations talent