Director, Marketing Operations

Brex • Seattle, WA

23h • Hybrid

About The Position

The Director, Marketing Operations leads the systems, data, and operations that convert demand into qualified sales conversations and support better marketing investment decisions. The role owns the operating funnel from lead capture through qualified meetings and extends measurement through pipeline and closed revenue. In partnership with the Senior Director of Growth Marketing, the Director builds the team and sets the technical roadmap for a reliable, scalable funnel across enterprise sales and self-serve motions, including Brex and Capital One integrations. The first-year focus includes establishing baselines and targets with Growth Marketing, Revenue Operations, and SDR leadership to improve meaningful follow-up, routing accuracy, qualified meetings, meeting-to-opportunity conversion, funnel data quality, and campaign delivery speed.

This role is based in a Brex hub in San Francisco, New York, Seattle, Salt Lake City, or Vancouver. The work environment is hybrid, with at least three coordinated office days per week (Monday, Wednesday, and Thursday) and the option for up to four weeks per year of fully remote work.

Requirements

• At least 8 years of experience in marketing operations, revenue operations, or growth operations, including at least 3 years leading and developing a team.
• Demonstrated, measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve or product-led motions.
• Deep hands-on architecture experience in Marketo or an equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations.
• Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices.
• Strong measurement judgment, including understanding attribution limitations, plus SQL and business intelligence fluency to independently investigate performance.
• A track record of using pipeline or forecast models to inform decisions and align cross-functional partners on execution.
• Experience managing marketing technology vendors and increasing team capacity through automation and reusable processes.
• Experience operating marketing systems as production infrastructure, including monitoring, incident response, and change control for revenue-facing workflows.
• Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure.

Nice To Haves

• Experience in fintech, financial services, or another regulated environment.
• Technical partnership with Product and Engineering on signup flows or identity resolution.
• Experience with holdouts, incrementality testing, or media mix modeling.
• Experience with marketing financial planning and reporting.
• Experience delivering measurable results with AI- or agent-assisted workflows.
• Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool.

Responsibilities

• Own the end-to-end marketing funnel from demand capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement.
• Partner with SDR, Revenue Operations, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability.
• Design scalable workflows across sales-led and self-serve motions, including emerging Capital One lead sources.
• Own the marketing technology ecosystem and integrations across Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and other go-to-market platforms.
• Set architecture and operating standards to ensure systems are scalable, reliable, and connected.
• Lead major platform improvements and evaluate new capabilities, including customer data platforms and AI-enabled workflows.
• Own the quality and governance of marketing and prospect data, including identity, enrichment, segmentation, taxonomy, and attribution.
• Establish trusted funnel and performance measurement in partnership with Revenue Operations, Finance, Data, and Engineering.
• Translate data into recommendations that improve marketing efficiency, sales handoffs, and investment decisions.
• Lead and develop the Marketing Operations team, establishing priorities, operating rhythms, service levels, and accountability.
• Build scalable processes for intake, prioritization, capacity planning, documentation, and execution.
• Serve as an autonomous thought partner to Growth Marketing leadership and drive alignment across Marketing, Sales, Revenue Operations, Product, Engineering, and Finance.

Benefits

• Hybrid work environment combining office collaboration with flexibility to work from home.
• Up to four weeks per year of fully remote work.
• Equity and other forms of compensation may be provided depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed