Director Market Operations

CommonSpirit Health•Cincinnati, OH

About The Position

The Director, Market Operations is accountable for the overall business management and growth of assigned market and locations. Responsible for the development of new programs to meet the needs of the community. The position requires full profit/loss responsibility as well as full responsibility for compliance with all company, state, federal, and Accreditation Commission for Health Care standards and regulations for the agencies within their market. Oversee and lead implementation of National and Divisional programs that connect patients to the entire Integrated delivery system Develop strategies and identify innovative opportunities and ideas that support growth, expansion of market share for each agency with the market, and increased Network Integrity and utilization. Provides direction and support to staff to deliver quality services with a focus on organizational success. Develops and implements short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans developed at the branches and supported by the CommonSpirit Health at Home level. Responsible for the revision of goals and plans per quarter as agreed upon with the Divisional Vice President. Responsible for successful financial operation of branches. Participates in development of operating budget; responsible for annual budget; P&L Analysis; A/R and problem billing issues. Reviews statistical and financial reports; develops plans and revises as needed to meet or exceed financial goals. Responsible for business growth, including sales/marketing strategies for obtaining revenue goals. Ensures the branches’ compliance with governmental standards and regulations for licensure and certification. Oversees and monitors patient/client care services delivered. Responsible for recruitment and management of staff and the implementation of policies and programs to ensure customer satisfaction. Responsible for obtaining accurate annual market studies and submitting commensurate recommendations for bill/pay rate changes. Responsible for quarterly competitive analysis in branches’ markets per quarter. Assessment of branches’ products and branches’ opportunity completed at this time. Review with Regional Vice President/Chief Operating Officers. Responsible for bi-monthly review of A/R and follow-up on A/R, out>120 days, on-going communication with Regional Vice President and reimbursement department. Responsible for management of KPIs, OCS/CMS quality improvement indicators, HHRG/Case mix weight report. Knowledgeable of Accreditation Commission for Health Care (ACHC) standards, HomeHealth/Hospice policies and procedures, Federal, State and County rules and regulations, ability to apply to daily operations. Quality Assessment Performance Improvement (QAPI) program oversight and support to ensure QAPI education and activities are performed and adequate resources are provided to ensure improvement plans are initiated and evaluated for effectiveness. Other duties as required.

Requirements

Bachelor’s degree in healthcare management or nursing is preferred.
Ability to travel.
Overnight stays may be necessary.
Strong leadership skills; ability to effectively manage, motivate and train staff.
High EQi that equates to strong introspection, personal accountability and high levels of integrity.
Ability to maintain and analyze financial data.
Experience preparing and managing operating budgets.
Experience in strategic planning and execution.
Knowledgeable of Accreditation Commission for Health Care (ACHC) standards, HomeHealth/Hospice policies and procedures, Federal, State and County rules and regulations, ability to apply to daily operations.

Nice To Haves

Minimum of two years experience in operations and finance is preferred.
Minimum of five years in management in a health related field or home health is preferred.

Responsibilities

Accountable for the overall business management and growth of assigned market and locations.
Responsible for the development of new programs to meet the needs of the community.
Full profit/loss responsibility for assigned market and locations.
Full responsibility for compliance with all company, state, federal, and Accreditation Commission for Health Care standards and regulations for the agencies within their market.
Oversee and lead implementation of National and Divisional programs that connect patients to the entire Integrated delivery system.
Develop strategies and identify innovative opportunities and ideas that support growth, expansion of market share for each agency with the market, and increased Network Integrity and utilization.
Provide direction and support to staff to deliver quality services with a focus on organizational success.
Develop and implement short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans.
Responsible for the revision of goals and plans per quarter as agreed upon with the Divisional Vice President.
Responsible for successful financial operation of branches.
Participate in development of operating budget; responsible for annual budget; P&L Analysis; A/R and problem billing issues.
Review statistical and financial reports; develop plans and revise as needed to meet or exceed financial goals.
Responsible for business growth, including sales/marketing strategies for obtaining revenue goals.
Ensure the branches’ compliance with governmental standards and regulations for licensure and certification.
Oversee and monitor patient/client care services delivered.
Responsible for recruitment and management of staff and the implementation of policies and programs to ensure customer satisfaction.
Responsible for obtaining accurate annual market studies and submitting commensurate recommendations for bill/pay rate changes.
Responsible for quarterly competitive analysis in branches’ markets per quarter.
Assessment of branches’ products and branches’ opportunity completed at this time.
Responsible for bi-monthly review of A/R and follow-up on A/R, out>120 days, on-going communication with Regional Vice President and reimbursement department.
Responsible for management of KPIs, OCS/CMS quality improvement indicators, HHRG/Case mix weight report.
Oversight and support of Quality Assessment Performance Improvement (QAPI) program to ensure QAPI education and activities are performed and adequate resources are provided to ensure improvement plans are initiated and evaluated for effectiveness.
Other duties as required.