Director, Market Intelligence
About The Position
CMSPI is seeking a senior payments leader to shape the company's client-facing Market Intelligence agenda. This role involves turning expertise, data, technology, and commercial judgment into practical guidance for major merchants. The ideal candidate will be a credible, commercially minded payments expert who can explain the implications of market developments, the choices they create for clients, and how CMSPI can assist clients in acting with confidence. This position offers a blend of deep payments expertise with a visible internal and external role, focusing on making complex topics useful and actionable for clients.
Requirements
- Senior-level experience in payments, fintech, merchant acquiring, card networks, issuing, payment operations, payments consulting, market intelligence, strategy, or a related field.
- Strong understanding of the payments ecosystem, with the ability to connect market, regulatory, technology, network, issuer, acquirer, and merchant trends to practical client implications.
- Experience setting priorities, guiding work, and helping a small team or cross-functional group produce strong, useful output.
- Credibility with senior client, industry, and internal stakeholders, including confidence in client meetings, sales conversations, events, and market forums.
- Strong communication, storytelling, and thought-leadership skills, with the ability to make complex market change clear, relevant, and actionable.
- Commercial judgment, curiosity, and a genuine interest in helping clients and colleagues understand market changes and appropriate actions.
Responsibilities
- Identify and prioritize industry developments, risks, opportunities, and innovations for CMSPI to lead on.
- Transform early market signals into clear points of view, client education, and practical guidance for merchants.
- Translate market developments, proprietary data, benchmarks, and platform insights into briefings, educational materials, client-ready narratives, and clear points of view.
- Integrate Market Intelligence into executive briefings, strategic reviews, merchant education, renewals, sales meetings, and growth conversations with priority clients.
- Represent CMSPI in senior client discussions, industry events, conferences, webinars, blogs, marketing activities, and external forums.
- Collaborate closely with Product, Data, Partnerships, Sales, Delivery, Marketing, and leadership to ensure Market Intelligence is integrated into CMSPI's value proposition.
- Partner with Solutions team leadership, the go-to-market team, and the Chief Economist to align perspectives and ensure ownership of key initiatives.
- Guide a small team in producing timely, useful, and repeatable intelligence for clients and account teams.
- Triage demand and prioritize requests from clients and account leads, determining what to escalate, scale, or focus on for maximum value.
Benefits
- Comprehensive, payments industry training by in-house and industry experts.
- Personal and professional learning opportunities and growth experiences aligned with career aspirations.
- 100% healthcare coverage for employees.
- Low-cost dental and vision options.
- Health Savings Account.
- Flexible Savings Account.
- Commuter Benefit options.
- 401(k) retirement plan with company match up to 5% after 90 days of employment.
- Annual company bonus plan based on company & individual performance.
- Quarterly values award for all employees with a financial prize.
- Regular companywide socials and team building events.
- 15 vacation days.
- 5 sick days.
- 8 paid company holidays.
- Discretionary office closure during the holiday season.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
