Director, Market & Consumer Insights

The Pokémon Company International•Bellevue, WA

2d•$166,000 - $299,000•Hybrid

About The Position

The Director of Market & Consumer Insights leverages deep expertise in consumer behavior, market research, and analytics to uncover actionable insights that inform business strategy and drive fan growth globally. Through a thorough understanding of customer needs, fan passions, communities, and cultural and market differences, this role influences brand, product, customer experience, and go-to-market decisions across The Pokémon Company International. By leading customer and children research programs, this leader brings the voice of both current and future Pokémon fans into strategic decision-making, helping the organization understand how audiences discover, engage with, and experience the Pokémon brand. Partnering closely with leaders across the business, the Director translates insights into opportunities that enable TPCi to create the right products and experiences, strengthen fan connections, and inspire generations of Pokémon Trainers around the world.

Requirements

12+ years of experience in consumer insights, market research, analytics, brand strategy, or related fields, with progressive leadership responsibility.
Deep expertise in qualitative and quantitative research methods and a proven track record of leading customer, children, and fan research programs that translate consumer understanding into actionable business outcomes.
Bachelor's degree in Market Research, Marketing, Consumer Behavior, Psychology, Sociology, Business, Statistics, Economics, or a related field, or equivalent combination of education and experience.
Demonstrated ability to transform consumer insights, market intelligence, and data into strategies that drive business impact.
Experience influencing brand, product, customer experience, and go-to-market decisions, with a strong understanding of market opportunities, competitive dynamics, customer segmentation, and growth strategies.
Strong analytical and problem-solving skills with experience synthesizing data from diverse sources, including consumer research, behavioral analytics, customer feedback, and business performance metrics.
Exceptional ability to communicate insights through narratives, executive presentations, dashboards, and reporting frameworks that drive informed decision-making.
Serve as a trusted strategic advisor to senior leadership, shaping business priorities and long-term growth strategies through consumer, fan, and market intelligence.
Proven success building, leading, and developing high-performing insights and analytics teams.
Skilled at influencing senior leaders, managing cross-functional partnerships, and collaborating with research agencies and external partners to deliver high-quality insights and business recommendations.

Nice To Haves

Experience in consumer products, gaming, entertainment, media, technology, or other fan-driven industries.
Familiarity with research involving children, families, and multi-generational audiences, as well as customer experience, brand health, audience measurement, and digital analytics.

Responsibilities

Develop a deep understanding of customer segments, fan passions, physical & digital communities, cultural trends, and evolving consumer behaviors to inform business decisions.
Lead customer and children research initiatives to uncover needs, motivations, behaviors, and pain points through qualitative and quantitative methodologies.
Represent the voice of current and future Pokémon fans in strategic discussions, ensuring customer perspectives are embedded across the organization.
Monitor and analyze global market dynamics, consumer trends, competitor activity, and emerging industry developments to identify opportunities, risks, and forward-looking business recommendations.
Translate complex customer and market data into actionable insights that drive strategic decision-making.
Integrate insights from market research, behavioral analytics, customer feedback, digital analytics, sales performance, and market intelligence to deliver holistic business recommendations.
Leverage data and analytics to identify trends, uncover root causes, and generate insights that support long-term business growth.
Partner closely with Product, Sales, Marketing, Engineering, and Customer Experience teams to influence brand strategy, product roadmaps, innovation, and go-to-market plans.
Apply consumer, fan, and children insights to improve product usability, engagement, navigation, and overall experience design across a broad range of physical and digital touchpoints including video games, trading card game, media, merchandise, events, and much more.
Identify what is working, what is not, and where opportunities exist to add or enhance customer and fan experiences.
Help shape products, content, and experiences that resonate with Pokémon fans of all ages and life stages.
Develop and scale analytics, dashboards, reporting frameworks, and measurement approaches leveraging advanced & emerging technologies that enable stakeholders to monitor performance and make informed decisions.
Build compelling narratives and executive-level presentations that clearly communicate insights, recommendations, and business impact.
Communicate findings and strategic recommendations to senior leaders, influencing decisions through data-driven storytelling and customer-centered insights.
Lead, coach, and develop a high-performing team of insights professionals, fostering a culture of curiosity, analytical rigor, innovation, and customer-centric thinking.
Establish and manage relationships with external research agencies, vendors, and strategic partners to ensure high-quality research execution.
Oversee budgets, priorities, methodologies, and deliverables to maximize business value and organizational impact.