Dir-Lowe's University Leadership Experience

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The Director Lowe's University Leadership Experience will utilize established facilitation mastery and retail business and leadership expertise to lead a team of Leadership and Senior Master Trainers to frequently deliver impactful learning solutions in both physical and virtual classroom environments. The learning solutions will target leadership audiences from supervisor to executive levels. This role will continuously collaborate with business and HR leadership to identify learning needs analysis, development and design for leadership experience learning needs at Lowe's. The Director will work to drive a learning culture by overseeing the development, execution and evaluation of leadership experience in an effort to continuously improve the culture, business outcomes, and organizational performance. This role is critical to Lowe's as it enables the successful development of company leadership.

Requirements

Bachelor’s degree Business, Finance, Human Resources, Education/Learning, Psychology or other related fields; training or equivalent years of experience in lieu of education requirement, if applicable
11 Years Store leadership experience required in lieu of a Bachelor's degree
12 Years Progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational, strategic, and systems thinking experience
8 years Progressive retail leadership experience with demonstrated expertise in P&L management, merchandising, sales, operations, customer service, and building an engaging environment of high performance
8 years Experience leading and mentoring a large workforce while fostering high associate engagement and customer satisfaction
3 years Classroom facilitation and/or leadership coaching (all leadership levels - supervisor to executive); preferably for a large national and/or global company
6 years Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
2 years Experience serving as a retail big box store manager with a proven history of achieving/exceeding store sales, profit, LTR and associate engagement goals
8 years Demonstrated ability to think quickly; comfortable in a dynamic, fast-moving environment
5 years Demonstrated proficiency with performance management and effective coaching techniques
5 years Experience building and maintaining working relationships with business leaders, stakeholders, and peers on a wide range of matters

Nice To Haves

Master’s degree Organization Development, Instructional Design, Learning, Leadership, Psychology, or other related fields preferred
10 Years of Experience leading and mentoring a team and helping to foster/create a “great place to work”

Responsibilities

Manages a team of trainers who facilitates learning solutions in physical and virtual classroom environments targeting leadership audiences from supervisor to executive.
Serves as a role model for excellent instructional facilitation and develops those capabilities in others.
Utilizing a variety of classroom teaching styles and methods to link course concepts to relevant business situations.
Hires, onboards, and oversees the development and performance of Sr. Master and Leadership Trainers direct reports – typically former store assistant store managers or other experienced Store Managers.
Collaborates cross-functionally with business leaders and HR COEs to consult and advise functional business unit leaders and subject matter experts to translate functional strategies, priorities, and performance gap opportunities into practical yet impactful learning solutions.
Oversees and provides significant input and direction to Leadership Experience development curriculum and content development
Develops collaborative relationships and functions as an expert consultant to HR Business Partners, key business leaders, subject matter experts and Learning resources to identify performance improvement opportunities, close knowledge or performance gaps, and gather source content for learning curriculum.
Oversees the development of all curriculum design and instructional training delivery methods for corporate associates (in-person, online, self-service, etc.) and mediums such as audio-visual materials, instructor guides, and curriculum.
Works cross-functionally to develop performance and development solutions that improve business results through increased retention, improved engagement, and the development of high-performing associates.
Works collaboratively to ensure that corporate development processes and programs are embedded and practiced.
Assists corporate business leaders in assessing their performance and development needs.
Recommends solutions, including developing customized training and team development sessions as needed; follows up to assess the effectiveness of the recommended programs.
Researches, evaluates, and leverages best practices of other organizations to expand the quality and accessibility of development to target audiences.
Manages key vendor relationships for programs including material and related contractual commitments.
Partners with peers and VP Talent to develop comprehensive training programs aligned to compliance and regulatory needs.
Performs needs analysis across a variety of key stakeholders and programs to ensure corporate learning strategy is aligned to business strategy to drive a high performance organization and measurable outcomes.