Director, Legal Operations

Judi Health•Denver, CO

1d•$156,400 - $234,500•Hybrid

About The Position

Judi Health is hiring a Director of Legal Operations to lead the Legal Department’s operational effectiveness, scalability, and continuous improvement. Reporting to the General Counsel and working under the direction of Legal Department leadership, this individual will be a strategic partner to legal leadership, driving efficiency, data-informed decision-making, and adoption of AI and automation across legal and compliance functions. The position oversees legal technology, matter management, contract lifecycle management, reporting, knowledge management, and workflow optimization, while establishing consistent procedures and scalable processes that allow legal professionals to focus on high-value work. The Director will lead legal operations strategy and departmental planning; manage budgets, vendors, outside counsel, technology investments, and legal service providers; and administer matter intake, prioritization, tracking, risk classification, e-billing, accruals, spend analytics, and financial reporting. The role also coordinates litigation support, legal holds, e-discovery, records, policies, and operational risk controls, and supports staffing, onboarding, development, and performance management for legal operations personnel. The Director will identify and deploy AI-enabled legal solutions, including generative AI, contract intelligence, workflow and document automation, legal research, and knowledge management tools. Responsibilities include setting responsible-use governance and best practices, evaluating platforms and business cases, leading deployment and adoption, and training legal professionals and business stakeholders. The Director will improve and standardize legal processes, create scalable intake and contract workflows, reduce bottlenecks, and develop a centralized knowledge repository with templates, playbooks, self-service tools, and AI-enhanced resources. The position is hybrid, three days onsite, and candidates must be local to New York City, Denver, or Charlotte. Salary ranges vary by location: New York, NY: $187,600–$234,500; Denver, CO: $172,000–$215,000; Charlotte, NC: $156,400–$195,500. Employees are responsible for adhering to the Judi Health Code of Conduct, including reporting non-compliance. Duties may be assigned or reassigned to meet organizational goals. Judi Health provides equal employment opportunities and prohibits discrimination and harassment on legally protected grounds.

Requirements

Bachelor's degree required.
At least 8 years of experience in legal operations, legal technology, compliance operations, consulting, or a related field.
Demonstrated experience implementing AI solutions, automation technologies, or digital transformation initiatives within legal or highly regulated environments.
Strong project management and process improvement expertise.
Experience managing legal technology platforms and vendors.
Exceptional analytical, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Juris Doctor (JD) or advanced business degree.
Legal Operations certification such as CLOC, Six Sigma, PMP, or equivalent.
Experience in healthcare, pharmacy benefits management, health technology, or other regulated industries.
Hands-on experience with generative AI platforms, contract intelligence tools, and workflow automation technologies.

Responsibilities

Partner with Legal leadership to develop and execute legal operations strategy aligned with company objectives.
Design and continuously improve workflows across contracting, compliance, corporate governance, litigation management, employment matters, regulatory affairs, and legal intake.
Establish operational metrics, KPIs, dashboards, and reporting mechanisms to measure Legal Department performance.
Manage legal department budgets, vendors, outside counsel relationships, and technology investments.
Lead departmental planning, budgeting, resource allocation, and headcount planning with the General Counsel.
Administer matter intake, assignment, prioritization, status tracking, risk classification, and reporting.
Manage outside counsel and legal service providers, including selection, engagement terms, billing guidelines, rate negotiations, invoice review, performance evaluation, and diversity expectations.
Oversee e-billing, accruals, spend analytics, cost controls, alternative fee arrangements, and periodic financial reporting.
Coordinate litigation support operations, including legal holds, e-discovery, document preservation, and collaboration with internal stakeholders and external providers.
Maintain departmental policies, operating procedures, approval authorities, records, calendars, and administrative controls.
Assess workload and service demand; recommend sourcing and staffing models; and support hiring, onboarding, professional development, and performance management for legal operations personnel.
Develop and maintain business continuity, access, confidentiality, and operational risk controls for Legal Department processes and systems.
Identify, implement, and oversee AI-enabled solutions to improve legal team efficiency and effectiveness.
Lead initiatives involving generative AI, contract intelligence, workflow automation, legal research tools, document automation, and knowledge management systems.
Establish governance and best practices for responsible AI use within legal and compliance functions.
Evaluate legal technology and AI platforms, develop business cases, and oversee deployment and adoption.
Train legal professionals and business stakeholders on AI tools and productivity-enhancing technologies.
Analyze legal processes and identify opportunities for simplification, automation, and standardization.
Design automated workflows using legal technology, enterprise applications, and AI-powered solutions.
Create scalable intake, triage, approval, and contract management processes.
Improve turnaround times by removing operational bottlenecks through process reengineering and technology deployment.
Drive continuous improvement using data and stakeholder feedback.
Develop and maintain a centralized legal knowledge repository, standardized templates, playbooks, self-service tools, and AI-enhanced resources for business users.
Improve access to legal guidance while reducing routine legal support demands.
Develop a culture of innovation, automation, and continuous improvement within the Legal Department.
Adhere to the Judi Health Code of Conduct, including reporting non-compliance.