Director, Legal Operations

Judi Health•Charlotte, NC

23h•Hybrid

About The Position

The Director of Legal Operations reports to the General Counsel and operates under the direction of Legal Department leadership. This role is responsible for the Legal Department’s operational effectiveness, scalability, and continuous improvement, serving as a strategic partner to the General Counsel and legal leadership team. The Director drives efficiency, data-informed decision-making, and the adoption of artificial intelligence and automation across legal and compliance functions. As the department’s operational leader, the Director oversees legal technology, matter management, contract lifecycle management, reporting, knowledge management, and workflow optimization. The role establishes consistent operating procedures, improves resource allocation, and develops scalable processes that allow attorneys and legal professionals to focus on strategic and legal work. The ideal candidate brings legal operations and project management experience, technical proficiency, sound business judgment, and a track record of using AI, workflow automation, and technology to improve productivity, reduce risk, enhance service delivery, and support organizational growth. The position is hybrid, three days per week, and is for candidates local to New York City, Denver, or Charlotte. The listed annual salary ranges are $187,600–$234,500 in New York, $172,000–$215,000 in Denver, and $156,400–$195,500 in Charlotte. Employees are responsible for adhering to the Judi Health Code of Conduct, including reporting non-compliance. Duties may be changed or reassigned to meet organizational goals.

Requirements

Bachelor’s degree.
At least 8 years of legal operations, legal technology, compliance operations, consulting, or related experience.
Demonstrated experience implementing AI solutions, automation technologies, or digital transformation initiatives in legal or highly regulated environments.
Strong project management and process improvement expertise.
Experience managing legal technology platforms and vendors.
Exceptional analytical, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Juris Doctor (JD) or advanced business degree.
Legal Operations certification such as CLOC, Six Sigma, PMP, or equivalent.
Experience in healthcare, pharmacy benefits management, health technology, or another regulated industry.
Hands-on experience with generative AI platforms, contract intelligence tools, and workflow automation technologies.

Responsibilities

Partner with Legal leadership to develop and execute a legal operations strategy aligned with company objectives.
Design and improve workflows across contracting, compliance, corporate governance, litigation management, employment matters, regulatory affairs, and legal intake.
Establish operational metrics, KPIs, dashboards, and reporting mechanisms to measure department performance.
Manage legal department budgets, vendors, outside counsel relationships, and technology investments.
Lead departmental planning, budgeting, resource allocation, and headcount planning with the General Counsel.
Administer matter intake, assignment, prioritization, status tracking, risk classification, and portfolio reporting.
Manage outside counsel and other legal service providers, including selection, engagement terms, billing guidelines, rate negotiations, invoice review, performance evaluation, and diversity expectations.
Oversee e-billing, accruals, spend analytics, cost controls, alternative fee arrangements, and periodic financial reporting.
Coordinate litigation support operations, including legal holds, e-discovery, document preservation, and collaboration with internal stakeholders and external providers.
Maintain departmental policies, operating procedures, approval authorities, records, calendars, and administrative controls for consistent and auditable operations.
Assess workload and service demand; recommend sourcing and staffing models; and support hiring, onboarding, professional development, and performance management for legal operations personnel.
Develop and maintain business continuity, access, confidentiality, and operational risk controls for Legal Department processes and systems.
Identify, implement, and oversee AI-enabled solutions that improve legal team efficiency and effectiveness.
Lead initiatives involving generative AI, contract intelligence, workflow automation, legal research tools, document automation, and knowledge management systems.
Establish governance and best practices for responsible AI use in legal and compliance functions.
Evaluate legal technology and AI platforms, develop business cases, and oversee deployment and adoption.
Train legal professionals and business stakeholders on AI tools and productivity-enhancing technologies.
Analyze legal processes and identify opportunities for simplification, automation, and standardization.
Design automated workflows using legal technology, enterprise applications, and AI-powered solutions.
Create scalable intake, triage, approval, and contract management processes.
Reduce operational bottlenecks and improve turnaround times through process reengineering and technology deployment.
Drive continuous improvement using data and stakeholder feedback.
Develop and maintain a centralized legal knowledge repository.
Create standardized templates, playbooks, self-service tools, and AI-enhanced resources for business users.
Improve access to legal guidance while reducing routine legal support demands.
Develop a culture of innovation, automation, and continuous improvement within the Legal Department.
Adhere to the Judi Health Code of Conduct, including reporting non-compliance.