Director, Legal Operations

Wingstop • Dallas, TX

7d • Onsite

About The Position

The Director, Legal Operations will build and scale a technology-enabled operating model that makes recurring legal work faster, more consistent, and easier for the business to navigate. This leader will redesign how work is requested, triaged, produced, reviewed, and completed using standardized processes, governed knowledge, automation, and AI to increase capacity and reduce dependence on individual ways of working. Working closely with Legal leadership and cross-functional partners, the Director will distinguish repeatable, lower-sensitivity work suited for automated or business self-service pathways from novel, complex, or sensitive matters that require legal judgment. This is a hands-on transformation role for a business-minded operations leader; a legal background is not required.

Requirements

• Bachelor's degree in a relevant field or an equivalent combination of education and experience.
• 8+ years of progressive experience in legal operations, business transformation, operational excellence, process improvement, change management, consulting, or a related field.
• A legal background or law degree is not required.
• Proven experience designing end-to-end processes, standardizing workflows, and delivering measurable improvements in speed, quality, consistency, or capacity; Lean Six Sigma Black Belt certification or comparable transformation expertise is strongly preferred.
• Experience leading technology-enabled transformation from requirements through implementation, adoption, and optimization; experience with workflow automation, AI-enabled tools, contract lifecycle management, matter management, knowledge management, or related technology is preferred.
• Experience building governed knowledge systems, SOPs, playbooks, reusable content, or self-service operating models is strongly preferred.
• Strong analytical acumen with the ability to establish meaningful metrics, interpret operational data, prioritize investments, and demonstrate business impact.
• Demonstrated change leadership and the ability to influence executives, attorneys, and cross-functional partners, address resistance, sustain new ways of working, and translate between business and technical audiences.
• Exceptional program management, communication, facilitation, and executive presentation skills, with the ability to balance strategic thinking, hands-on execution, multiple priorities, and disciplined follow-through.

Nice To Haves

• Experience in a consumer, restaurant, retail, hospitality, multi-unit, franchise, or similarly complex organization is preferred.

Responsibilities

• Assess Legal workflows, systems, data, stakeholder needs, and pain points; define the Legal Operations strategy, governance, roadmap, and prioritized transformation backlog.
• Redesign recurring legal services end to end, including intake, triage, routing, approvals, escalation, and completion; establish clear decision rights, service expectations, handoffs, and controls that direct work to the right resource and level of review.
• Establish the knowledge architecture, content-governance standards, and repository for Legal SOPs, playbooks, templates, checklists, and approved work product, with substantive legal content owned by the responsible Legal leader.
• Develop guided self-service pathways for approved, lower-sensitivity matters so business teams can address routine needs consistently while novel, complex, and sensitive matters are routed to Legal.
• Lead the Legal technology, workflow automation, and AI roadmap from requirements and business-case development through implementation and optimization; partner with Technology, Information Security, Privacy, and other stakeholders to scale responsible AI-enabled use cases with appropriate governance, human oversight, and controls.
• Use demand, cycle-time, service, adoption, quality, risk, and capacity metrics to prioritize improvements, evaluate outcomes, and continuously improve Legal delivery.
• Lead change management and cross-functional implementation for new processes, tools, and ways of working by clarifying ownership, building stakeholder alignment, addressing resistance, and reinforcing adoption.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Director