Director, Lease Administration

JLL•Pittsburgh, CO

15h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a Lease Administration Director to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

Requirements

Bachelor’s degree with at least 10 years of work experience in Lease Administration, advanced knowledge of Real Estate Accounting practices or Property Management (of which at least 5 years is Lease Administration or closely related)
5 years previous experience in a supervisory role, operating at a strategic level with both internal and external teams
Strong financial/analytical skills
Strong leadership skills
Ability to spot issues proactively and head them off and/or start the solutioning process
Ability to coach and mentor junior talent as well as effectively deal with poor performers
Ability to understand and interpret data, and use of technology to be more efficient
Desire to learn and grow
Technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business.
Advanced skills in Microsoft Excel to slice, dice, and filter large data sets.
Proficiency in Microsoft Office suite (Word, Excel & Outlook) and ability to consolidate data and master company specific account and database programs is highly valued.
Keen ability to interpret complex commercial lease language.
Eye for detail with the ability to process work quickly & accurately, often under pressure situations or time-sensitive deadlines.
Ability to adjust to changing priorities with ease and grace.
Superior attention to detail, and maintaining high levels of organization at all times, are essential for success in this role.
Strong, proactive and effective communication skills are important – both written and spoken
Ability to work independently, multi-task under pressure, and manage your time to meet deadlines.
Ability to keep on top of tasks and will remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests.
Strong interpersonal skills with an ability to interact with executive level external and internal clients will be successful in the role.
Ability to build successful, long-term and growth-oriented business relationships (with clients, team members, direct/matrix reports), exhibiting resiliency with needed.
Openly embrace change and have passionate for driving yourself, the team and the firm forward.
Want to work as part of a diverse, collaborative, driven and professional team.

Nice To Haves

Willingness for light travel

Responsibilities

Serving as Executive Relationship manager and point of client escalations
Communicating with the JLL Account Manager(s) on important issues on on-going performance
Assuming primary responsibility for client satisfaction of lease administration team
Providing assistance to the national lease administration group when requested
Overseeing the performance, career development and deliverables for as many as 8 client teams through the supervision of multiple team Managers and/or Supervisors
Assuming responsibility for timeliness and accuracy of client reporting
Ensuring account teams are complying with internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary
Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality
Participating in prospective client presentations
Support, exposure and leadership of other special projects as assigned by manager