National Council for Mental Wellbeing Director, Learning Technology

Positively Partners • Attleboro, MA

9d • $155,000 - $170,000 • Remote

About The Position

The National Council for Mental Wellbeing is seeking a Director, Learning Technology to help expand and improve its learning offerings by translating learner needs and program priorities into effective technology solutions. This role will lead the continued development of an established learning technology ecosystem, including a custom-built platform, and shape its future capabilities. The Director will understand learner and program team challenges, explore technical possibilities, and guide the development of impactful solutions. Responsibilities include collaborating with product, program, and learning colleagues to understand platform usage, identify challenges, and define new use cases. The role involves understanding the platform's architecture, integrations, and workflows, translating needs into functional specifications, and working with developers and vendors through the development lifecycle. The Director will bring learning technology expertise and technical judgment to create practical, sustainable solutions. The platform supports complex, non-linear learning paths and the Director will build upon this foundation as needs evolve. This role is ideal for someone who enjoys exploring technology, building useful products, and understanding the underlying people, business needs, and practical constraints. The Director will manage a team of three and guide platform decisions and delivery while ensuring system reliability, adaptability, and sustainability.

Requirements

• Significant experience owning, implementing, or evolving learning technology products or platforms, with a strong understanding of how technology supports learning journeys and program outcomes.
• Experience serving as a product owner, product manager, learning technology leader, systems lead, or comparable role, translating user and business needs into platform requirements and delivery priorities.
• Strong technical fluency with modern web applications and integrated platforms, comfortable discussing application architecture, APIs, integrations, data flows, SSO/IAM, environments, testing, security, and release decisions.
• Working knowledge of learning technology concepts, standards, and ecosystems (e.g., LMS/LXP platforms, SCORM/xAPI, learning content, assessments, catalogs, credentials, reporting, learning analytics).
• Experience guiding developers, implementation partners, or technology vendors and evaluating proposed solutions.
• Experience managing a technical roadmap, balancing competing technical needs, and leading enhancements or releases from discovery through measurement.
• Ability to understand complex workflows, simplify ambiguity, and communicate clearly with technical and non-technical stakeholders.
• People leadership experience, including coaching, setting expectations, and building accountability.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Nice To Haves

• Experience with custom or highly configured learning platforms, particularly environments supporting multiple audiences, programs, or non-linear learning pathways.
• Experience with Ruby on Rails or another modern web application framework.
• Hands-on ability to configure platforms, prototype solutions, work with APIs, or make targeted application changes.
• Comfort using AI-assisted development tools.
• Experience with AWS or another major cloud environment.
• Experience with LearnUpon or other commercial LMS/LXP platforms and integrating them with custom learning experiences.
• Experience in a nonprofit, association, education, public health, or other mission-driven environment.
• Experience supporting learning programs shaped by grant, contractual, credentialing, or reporting requirements.

Responsibilities

• Lead platform strategy, architecture, and the technical roadmap for the National Council’s learning delivery ecosystem, with a focus on the custom learning platform.
• Partner with product and program teams to align business goals and user needs with system improvements and extensions.
• Develop a deep understanding of how National Council programs deliver learning, including non-linear pathways.
• Shape functional specifications for new capabilities and enhancements in collaboration with product and program colleagues.
• Translate business requirements and learner needs into platform requirements, workflows, user stories, and acceptance criteria.
• Make build, buy, configure, and integrate decisions in partnership with product and Enterprise Technology.
• Identify opportunities for improvement using learner feedback, platform data, and operational insights.
• Develop measures with product and program colleagues to assess the impact of platform enhancements on learning and business outcomes.
• Develop a deep understanding of the platform’s functional design, architecture, data flows, integrations, and operating model.
• Evolve the platform to accommodate new use cases and workflows while maintaining coherence and reliability.
• Guide design choices that add capabilities and ensure system maintainability.
• Partner with developers, vendors, and internal technology colleagues on solution design, APIs, integrations, identity and access, data and analytics, security, accessibility, scalability, reliability, and performance.
• Guide solution design and review technical approaches, helping teams navigate tradeoffs and ensuring new capabilities meet needs.
• Maintain strong functional and technical documentation.
• Lead enhancements and releases through testing, change management, and operational readiness.
• Explore emerging needs and new use cases with cross-functional teams and shape a learning technology roadmap.
• Develop clear intake and delivery planning practices with partners for moving ideas from discovery to implementation.
• Work with stakeholders on priorities, feasibility, and sequencing, providing updates on enhancements.
• Translate effectively between product, learning, program, and technical teams.
• Manage external technology and development partners, setting expectations for scope, quality, timelines, documentation, and support.
• Anticipate platform risks and dependencies and propose practical recommendations.
• Lead and develop a team of three, establishing clarity on responsibilities, priorities, and service expectations.
• Coach team members to deepen their capabilities and build shared knowledge of the platform.
• Establish team goals and measures, ensuring alignment with Enterprise Technology and organizational priorities.
• Create an environment of accountability, collaboration, learning, and respectful challenge.

Benefits

• Medical, dental, vision, life and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree