Director, Learning & Development

Mercalis•Morrisville, NC

About The Position

The Learning & Development Director position is responsible for the development, implementation, and maintenance of training materials and programs for everything from new hire training to career progression training in a fast-growing, dynamic environment. You will deliver new hire and refresher training to one or more HUB programs; additionally, then you will coordinate the planning and delivery of programs that require SMEs/Specialists.

Requirements

At least three years’ training experience required
At least one year of Reimbursement Case Management experience
Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
Excellent presentation and communication skills, both verbal and written
Ability to work in a fast-paced, time-sensitive and ever-changing environment while maintaining enthusiasm while training
Ability to coach, counsel, and support the professional growth of a team of training professionals
High learning agility with respect to computer literacy, including competency with Microsoft Office software especially PowerPoint and Excel

Nice To Haves

Bachelor’s degree or equivalent work experience strongly preferred
3-5 yrs experience working in the pharmaceutical industry preferred
previous training leadership experience preferred
Experience using Adobe Captivate to develop basic e-learning modules a plus

Responsibilities

Plan the implementation and facilitation of training programs, material production and distribution for one or more HUB programs
Using established models, develop training materials and evaluation processes for new-hire, upgrade, and refresher training
Coordinate logistical support, course development, delivery, evaluation, process measurements, and cost management for program launch, as well as on-going training for assigned team(s)
Coordinate with the role’s supervisor in the development of strategic training plans for HUB team(s)
Communicates routinely with program managers and QA/QC to continuously evaluate the training needs of the assigned HUB team(s), and plans new or upgrade training programs
Plan delivery of new/upgrade systems training by coordinating with Manager, Technical Training or by developing/delivering the training for the assigned HUB team(s)
Analyze the need for additional training staff; communicate requirements with cost/benefit analysis to the supervisor
Hire and manage staff of Training Associates, provide performance feedback and conduct performance evaluations
Build solid cross-functional relationships within the company
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact