Director, of Learning & Development, Culture & Development (Full-Time, Days)

Rochester Regional Health

23h • Onsite

About The Position

The Director, Learning & Development leads the strategy, design, and delivery of enterprise learning programs aimed at building skills, strengthening performance, and enhancing the team member experience across the organization. This role ensures that system-wide learning solutions support organizational capability needs and foster an environment where team members can learn, grow, and thrive. The position is responsible for overseeing the Riedman Training Center, including its technology, training facilities, and operational logistics. Key areas of leadership include New Employee Orientation, workforce development pathways, professional skills programs, and ongoing learning experiences that support internal mobility and continuous development. This role is a crucial leader within the Culture & Development Team, which is a Center of Excellence within the People Team, focusing on advancing belonging, team member experience, learning, leadership development, and talent mobility.

Requirements

• Bachelor’s degree required.
• 5+ of progressive experience leading learning & development functions within a large, complex organization required.

Nice To Haves

• Master’s degree preferred in education, organizational psychology, human resources, learning sciences, or a related field.
• Strong leadership presence with the ability to inspire, influence, and collaborate at all organizational levels.
• Deep knowledge of adult learning principles, instructional design, learning science, and change facilitation.
• Experience developing learning programs aligned to organizational strategy, capability needs, and workforce readiness.
• Skilled in facilitation, learning operations, and overseeing the delivery of multimodal learning experiences.
• Excellent communication, relationship‑building, and stakeholder management skills.
• Strong planning, prioritization, and organizational skills with attention to detail.
• Knowledge of Learning Management Systems (LMS) and eLearning tools such as Articulate Rise or Storyline.
• Creative, adaptable, and solutions‑oriented approach to learning and development.
• Healthcare experience preferred but not required.

Responsibilities

• Effectively recruits and retains talent for continuous support of aligned business areas.
• Fosters a team-based environment that collaborates across multiple disciplines to focus on continuous improvement and engagement.
• Monitors and recognizes performance of people and supports people in professional development.
• Supports workplace well-being and workplace safety.
• Sets priorities, provides coaching, and creates a culture of collaboration, accountability, and innovation.
• Builds strong partnerships with leaders across RRH and the People Team.
• Leads system-wide learning initiatives that strengthen team member performance, engagement, growth, and retention under the direction of leadership.
• Develops and executes the enterprise Learning & Development strategy, aligned to organizational priorities and workforce capability needs.
• Ensures learning solutions support the full team member lifecycle—from onboarding to growth and development.
• Oversees the design, implementation, and continuous improvement of core learning programs, including New Employee Orientation, workforce development pathways, professional skills offerings, and internal mobility development initiatives.
• Ensures learning programs are inclusive, scalable, modern, and aligned with adult learning principles and organizational culture.
• Guides development of multimodal learning experiences, including in‑person, virtual, microlearning, and eLearning formats.
• Partners with stakeholders throughout People Resources and operational leaders to identify learning needs and recommend solutions that strengthen performance and capability.
• Serves as a trusted advisor on learning strategy and team member development initiatives.
• Ensures stakeholders have clarity on timelines, scope, resources, risks, and dependencies for Learning & Development initiatives.
• Oversees daily operations and infrastructure for the Riedman Training Center.
• Ensures learning environments are equipped, efficient, and optimized for high‑quality learning delivery.
• Leads coordination of special programs and high‑visibility learning events.
• Leads systemwide New Employee Orientation design, delivery, and continuous enhancement.
• Directs learning-related components of team member engagement and experience initiatives.
• Supports internal mobility through development pathways, readiness programs, and skill‑building initiatives.
• Applies project-management principles to ensure learning programs are executed effectively and on schedule.
• Oversees learning data, reporting, and evaluation to assess impact and inform continuous improvement.
• Manages budgets, resources, and vendor partnerships related to Learning & Development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees