Director of Learning and Development

Houchens Insurance Group Inc.•Bowling Green, KY

5h•Hybrid

About The Position

This role involves leading the strategy, design, execution, and continuous improvement of education and training initiatives across all HIG agencies. The Director will develop and maintain a scalable training framework, design and deliver HIGEdu programs, webinars, and Academy initiatives, and lead the administration and optimization of the Learning Management System (LMS). The position requires partnering with Managers and leadership to assess skill gaps, align training with business objectives, and monitor effectiveness. The Director will also create and maintain measurable Skillset Surveys, deliver various forms of training (in-person, virtual, hybrid), and serve as a technical resource and mentor for employee-owners on workflows, client service, and insurance best practices. Staying current on industry trends and emerging learning methodologies is crucial. Additionally, the role involves leading or supporting special projects related to education, training, or organizational development as assigned by Senior Management. The Director is expected to actively support and advance the organization's education and development strategy and display commitment and initiative to meet department and agency education goals. The position also includes supervisory responsibilities, providing leadership through training, mentoring, and directing employee-owners on workflows, procedures, education pathways, and educational programming. The Director serves as a subject-matter authority and escalation resource for training-related initiatives and directly supervises team members, carrying out responsibilities in accordance with organizational policies and applicable laws.

Requirements

Ability to read, analyze, and interpret the most complex documents, such as insurance policies.
Ability to respond effectively to inquiries or service issues from company personnel and/or clients.
Ability to speak and represent the company effectively before groups of customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to bring full resolution to issues with little Management involvement.
Possess mature and experienced reasoning ability which maintains a high level of Management team confidence.
Knowledge of Database Software.
Knowledge of Internet software.
Knowledge of Spreadsheet Software.
Knowledge of Word Processing Software.
At least eight years of insurance experience and/or related training, preferably handling multi-line, large commercial accounts; or equivalent combination of education and experience.
Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment.
Must be able to obtain insurance designations as set forth by the organization’s education plan.

Responsibilities

Lead the strategy, design, execution, and continuous improvement of education and training initiatives across all HIG agencies.
Develop and maintain a scalable training framework aligned to role, experience, and department needs.
Design, deliver, and continuously enhance HIGEdu programs, webinars, and Academy initiatives that reinforce HIG culture, values, and job-specific competencies.
Lead the administration, optimization, and strategic use of HIG’s Learning Management System (LMS).
Partner with Managers and leadership to assess skill gaps, align training plans with business objectives, and monitor training effectiveness and outcomes.
Create and maintain measurable Skillset Surveys to assess proficiency, identify development opportunities, and support ongoing professional growth across departments.
Deliver in-person, virtual, and hybrid training as needed, including travel to support agencies and onboarding of new systems or agencies.
Serve as a trusted training and technical resource, mentoring employee-owners on workflows, client service standards, and insurance best practices.
Stay current on industry trends, carrier requirements, workflows, and emerging learning methodologies to ensure training relevance and effectiveness.
Lead or support special projects related to education, training, or organizational development as assigned by Senior Management.
Actively supports and advances the organization's education and development strategy.
Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program.
Provides leadership through training, mentoring, and directing employee-owners on workflows, procedures, education pathways, and educational programming.
Serves as a subject-matter authority and escalation resource for training-related initiatives.
Directly supervises team members.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.