Director, Learning & Development

TWAY Trustway Services • Atlanta, GA

18h

About The Position

JOIN THE ASSURANCEAMERICA TEAM Are you seeking an opportunity to make a meaningful impact within a rapidly growing organization that values your contributions and fosters a culture of collaboration and growth? Would you be inspired to help foster a culture of purpose and performance excellence by developing innovative and impactful learning experiences? If you are, then you’ll want to explore this opportunity! Join the AssuranceAmerica team. AssuranceAmerica has provided superior property and casualty insurance products for over 25 years. Our team succeeds through diversity of thought, experiences, skills, and backgrounds. The Director of Learning and Development will operate in a complex, regulated insurance environment, with focuses on building scalable people capabilities, supporting leaders through change, and creating a culture of continuous learning and performance. The Director of Learning & Organization Development is responsible for leading and advancing enterprise effectiveness by strengthening leadership capability, organizational health, and workforce readiness. This role partners closely with executive leaders and HR to design and deliver integrated solutions across leadership development, talent development, culture, change management, and learning systems that enable business strategy. Over the next 12 months, this role is expected to balance strategic leadership at AssuranceAmerica with direct program ownership and execution while also serving as a hands-on leader during a period of growth and team scaling. About the ROLE At AssuranceAmerica the Director of Learning & Development in Human Resources, will lead key areas including: Learning Strategy & Business Alignment Serve as a strategic Organizational Development partner to senior leaders, diagnosing organizational needs and designing solutions aligned to business strategy, growth and transformation initiatives Develop and execute an enterprise-wide learning strategy aligned with AssuranceAmerica’s business objectives and culture which includes it’s focus of “A Living Company”. Partner closely with HR and operational leadership to identify capability gaps and prioritize learning solutions. Ensure learning initiatives support operational effectiveness, regulatory compliance, and customer experience. Influence, strengthen, grow the production, profitability and partnership of our Agent partners. Build scalable frameworks and content that can be transitioned to the L&D team as capacity increases. Program Design & Execution Own the design and evolution of leadership develop experiences for front-line leaders, mid-level people managers and high-potential talent. Spearhead and optimize the effectiveness and efficiency of learning through strategic use of Instructional Design and related systems, processes and technology. Lead and effectively collaborate with team to administer new hire orientation, performance management, key projects, and ad hoc requests while providing knowledge of relevant trends, best practices, regulatory changes, and modern technologies. Directly design and deliver select learning programs during a period of team growth and transition. Team & Governance Lead, coach and develop the Learning & Development team. Establish performance expectations, priorities, and development plans for team members. Partner with leaders and subject matter experts to ensure learning content is accurate, relevant and compliant. Manage external partners, coaches and vendors as extensions of internal capability. Own budget prioritization to ensure spend is aligned to highest organizational value. Leadership & Team Development Partner with Talent Management to align developmental programs with performance management, succession planning and internal mobility. Own the learning technology ecosystem including LMS administration and Workday. Define and track KPI’s to measure effectiveness, adoption, and business impact of learning programs.

Requirements

• Proven leadership experience within a service-oriented HR Department in a Learning and Development or Training roles with demonstrated expertise in applying adult learning principles to drive effective learner engagement and performance outcomes.
• Demonstrated experience in developing and delivering HR compliant training content, both in-person and through e-learning platforms.
• Ability to effectively communicate and collaborate with various stakeholders, including executives, and senior management, to understand organizational needs and align training initiatives simultaneously.
• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, Instructional Design, or a related field.
• 8 plus years of progressive experience in Learning & Development or Talent Development role.
• Experience leading an L&D team or function.
• Demonstrated experience supporting operational, customer-facing or regulated workforces.
• Knowledge of federal, state, and local employment laws and regulations, and recommended best practices.
• Professional oral and written communication communications.
• Demonstrated record of collaboration, resilience, and perseverance through challenging environments.
• Ability to travel 20% of the time.

Nice To Haves

• Master’s degree in related discipline.
• Experience in the insurance or financial services industry.
• Professional certifications such as CPLP, SHRM-SCP, SPHR, PHR or ATD credentials.

Responsibilities

• Serve as a strategic Organizational Development partner to senior leaders, diagnosing organizational needs and designing solutions aligned to business strategy, growth and transformation initiatives
• Develop and execute an enterprise-wide learning strategy aligned with AssuranceAmerica’s business objectives and culture which includes it’s focus of “A Living Company”.
• Partner closely with HR and operational leadership to identify capability gaps and prioritize learning solutions.
• Ensure learning initiatives support operational effectiveness, regulatory compliance, and customer experience.
• Influence, strengthen, grow the production, profitability and partnership of our Agent partners.
• Build scalable frameworks and content that can be transitioned to the L&D team as capacity increases.
• Own the design and evolution of leadership develop experiences for front-line leaders, mid-level people managers and high-potential talent.
• Spearhead and optimize the effectiveness and efficiency of learning through strategic use of Instructional Design and related systems, processes and technology.
• Lead and effectively collaborate with team to administer new hire orientation, performance management, key projects, and ad hoc requests while providing knowledge of relevant trends, best practices, regulatory changes, and modern technologies.
• Directly design and deliver select learning programs during a period of team growth and transition.
• Lead, coach and develop the Learning & Development team.
• Establish performance expectations, priorities, and development plans for team members.
• Partner with leaders and subject matter experts to ensure learning content is accurate, relevant and compliant.
• Manage external partners, coaches and vendors as extensions of internal capability.
• Own budget prioritization to ensure spend is aligned to highest organizational value.
• Partner with Talent Management to align developmental programs with performance management, succession planning and internal mobility.
• Own the learning technology ecosystem including LMS administration and Workday.
• Define and track KPI’s to measure effectiveness, adoption, and business impact of learning programs.

Benefits

• Premium healthcare plans : All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible day one for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer Paid Benefits : We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance, and Health Advocate.
• Lunch : Corporate lunches provided three times a week.
• 401(k) Employer Match : We want to help you prepare for the future. All full-time andpart-time Associates over the age of 21 are eligible to participate in the 401(k) SavingsPlan after three months. AssuranceAmerica will match 100% of the first 4% of anAssociate’s contributions.
• Engagement Events . We make time for fun activities that strengthen Associaterelationships in all our locations.
• Annual Learning Credit : Want to learn something new? We'll reimburse you for approved educational assistance, up to $5,250 annually.
• Time Off : Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay,Military Leave Pay, and Jury Duty Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Director