National Council for Mental Wellbeing Director, Learning Delivery Systems

Positively Partners • Attleboro, MA

7h • Remote

About The Position

The National Council for Mental Wellbeing is seeking a Director, Learning Delivery Systems to serve as the primary solutions architect and technology leader for the organization's learning platforms. This role is crucial for powering programs like Mental Health First Aid (MHFA) and ensuring the scalability, security, accessibility, and user-friendliness of learning experiences. The Director will lead the development and implementation of a new learning ecosystem and manage the transition from a legacy platform. This position requires deep technical expertise, a proven ability to deliver cross-functional platform solutions, and experience building and leading a high-performing team. The Director will collaborate with program leaders, internal technology teams, and external vendors to translate learning strategy into measurable technology outcomes. The role reports to the Vice President, Enterprise Technology and manages a team.

Requirements

• 7+ years of experience delivering and/or leading enterprise software products or platforms (SaaS or comparable).
• 5+ years of experience leading high-performing teams, including direct people management.
• 3+ years of experience in product management, product strategy or platform ownership (roadmap, prioritization, stakeholder management).
• Bachelor's degree or equivalent work experience.
• Experience with learning delivery platforms and ecosystems, e-learning technologies and standards, common learning workflows, and digital learning measurement/reporting.
• Experience providing solutions architecture oversight for complex, integrated platforms (e.g., APIs, SSO/IAM, CRM, data/analytics).
• Experience leading platform delivery governance (SDLC, QA, release/change management, operational readiness).
• Experience ensuring user-facing platforms meet accessibility and privacy/security requirements.
• Experience owning solutions architecture and delivery for cloud-native platforms on AWS (or equivalent), including security, scalability, reliability, and cost considerations
• Experience managing third-party relationships with software providers.
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders.
• Demonstrated emotional intelligence, delegation, coaching, strategic thinking and a future focus.
• Strong time management skills and attention to detail.

Nice To Haves

• Experience with LearnUpon
• AWS certification (AWS Certified Solutions Architect, Developer, or Cloud Practitioner)
• Experience with Non-profit/Mission-driven Organizations

Responsibilities

• Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance and feedback.
• Establish and track team goals, timelines and deliverables, and ensure alignment with organizational and departmental strategic goals.
• Take ownership and accountability for decisions made by direct reports.
• In partnership with the National Council’s human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.
• Serve as solutions architect for the organization's learning delivery platforms, ensuring scalability, security, accessibility, performance and strong user experiences.
• Establish and maintain a multi-year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.
• Partner with internal technology teams to integrate learning delivery systems into the broader tech stack (e.g., identity/access management, CRM, data/analytics, communications).
• Lead the design, implementation, configuration and administration of learning delivery platforms and supporting services.
• Manage scope, schedule, resources, budget and risk for platform releases, enhancements and operational improvements.
• Define and enforce standards for quality, accessibility, privacy/security, documentation and support readiness for all releases.
• Lead continuous improvement initiatives informed by user feedback, performance data and evolving business needs.
• Manage relationships and contracts with third-party software providers, ensuring value, accountability and alignment with organizational standards.
• Translate between technical and non-technical stakeholders to align program, business and technology priorities.

Benefits

• Medical, dental, vision, life, and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree
• Number of Employees: 1-10 employees