Director, Lead Consultant

TIAA•Charlotte, NC

7d•Onsite

About The Position

The Business Continuous Improvement Mgmt job oversees the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under limited supervision, this job collaborates with functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also analyzes metrics to measure the impact of process enhancements after they are implemented by the organization. This job is considered a subject matter expert in the Continuous Improvement area.

Requirements

5 years required (7 years preferred) of process, operations or consulting experience.
5 years required (7 years preferred) of experience working autonomously, tracking metrics, sharing results with leadership.
Proficient use of MS Office products - Excel, Word, PowerPoint, etc.

Nice To Haves

Bachelor's degree.
Working knowledge of TIAA products and services.
Onboarding/ implementation/ participant communication knowledge is preferred.
Retirement & Retail financial services experience.
Management Consulting or Process / Operating Model design experience.
Comfortable presenting and taking direction from executive leadership.
Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred.
Process improvement, change management, and/or project management experience utilizing agile framework including root/cause analysis.
Knowledge of and familiarity of the Scaled Agile Framework (SAFe).

Responsibilities

Manages process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
Advises functional teams across the organization to determine needs for business improvements and to strategize possible business solutions.
Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
Liaises with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
Presents metrics to management that demonstrate the impact implemented changes have had on the organization.
Manages large projects and processes in the continuous improvement space, along with coaching and mentoring lower level professionals.