Lead Consultant - Pharmacy

Lockton•Kansas City, MO

About The Position

Lockton is currently seeking an Lead Consultant to join our Pharmacy practice managing complex, large accounts. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Requirements

Minimum of Bachelor’s Degree in business related field.
Minimum 10 years of experience in the industry, specifically experience in PBMs or health plans.
A complete working knowledge of pharmacy benefits in multiple product lines (i.e. Medicare, Medicaid, commercial Health Plan, employer).
Spearhead client relationships by delivering excellent customer service skills.
Excellent organization, communication and negotiation skills.
A strong working knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
Excellent computer skills, including word processing and spreadsheet expertise.
Complete working knowledge of differing financial arrangements and products available to clients.
Must be knowledgeable on compliance requirements and federal/state legislation.
Proven critical thinking and problem-solving skills.
Must be available for travel and willing to accept responsibility for client/vendor entertainment.
Legal right to work in the United States

Responsibilities

Responsible for designated, larger and/or complex book of business, with assistance from account team.
Proactively consult on larger or more complex clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management.
Act as an expert within the Pharmacy practice and consult with other internal SME’s on complex strategies to optimize client satisfaction & retention.
Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process.
Primary contact with vendor partners and negotiates plans terms/changes to overall plan design.
Identify and address client service issues; develop and implement processes and policies to improve overall client service.
Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.
Draft and deliver client presentations and communications specific to each clients’ benefit plans.
Develop and deliver monthly, quarterly and/or annual reporting to clients regarding trends, financial performance and plan changes.
Ability to lead client meetings and provide “on the spot” strategic guidance and financial performance.
Develop and produces RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.
Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.
Meet with clients to review action items and communicate problems and/or vendor issues.
Maintain ongoing client relationships by attending on-site client meetings and/or lunch and evening events.
Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.
Attendance at internal meetings/educational programs.