Director, IT Vendor Management
About The Position
The Director, IT Vendor Management leads the day-to-day operation and ongoing maturity of the IT Vendor Management Office. This hybrid role is based in Charlotte, NC, and drives consistency, rigor, and transparency across the IT vendor management lifecycle, from intake and onboarding through governance, performance management, renewal support, and offboarding. The role oversees vendor governance across the IT portfolio, supports segmentation and governance models, and partners with IT and business stakeholders as well as Global Sourcing, Legal, Security, Compliance, Risk, and Finance. It maintains processes and controls for monitoring vendor performance, service quality, risk, compliance, and value delivery, while supporting budgeting, forecasting, vendor planning, renewals, and spend visibility. The position also identifies opportunities to optimize costs, commercial terms, services, and operational efficiency.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Finance, or a related field required.
- 8+ years of progressive experience in IT vendor management, strategic sourcing, procurement, supplier management, or related technology leadership roles.
- Strong understanding of IT vendor categories, including software, infrastructure, cloud, managed services, and professional services.
- Experience with vendor scorecards, service reviews, KPI/SLA management, issue resolution, and continuous improvement.
- Strong analytical, organizational, and problem-solving skills, with the ability to translate data into actionable recommendations.
- Strong communication and influencing skills, with the ability to work effectively across functions and levels.
Responsibilities
- Lead the day-to-day operation and ongoing maturity of the IT Vendor Management Office.
- Drive consistency, rigor, and transparency across vendor intake, onboarding, governance, performance management, renewal support, and offboarding.
- Support vendor segmentation and governance models based on strategic importance, cost, quality, speed, risk, and business criticality.
- Collaborate with Global Sourcing, Legal, Security, Compliance, Risk, and Finance to ensure vendor decisions are commercially sound, contractually robust, secure, and compliant.
- Oversee vendor governance processes across the IT portfolio, with oversight appropriate to vendor criticality, spend, risk, and business impact.
- Implement and maintain vendor scorecards, KPIs, SLAs, and review cadences to monitor performance, service quality, risk, and value delivery.
- Identify opportunities for cost optimization, improved commercial terms, service improvements, and operational efficiencies across the vendor portfolio.
- Partner with IT and business stakeholders to understand service needs, operational priorities, and vendor-related challenges.
- Help ensure vendors comply with company policies, contractual obligations, cybersecurity requirements, and applicable compliance standards.
- Maintain governance controls, escalation paths, and documentation practices for vendor-related issues and risks; escalate material vendor risks, performance concerns, and compliance gaps to leadership as appropriate.
- Partner with Finance and Global Sourcing to support budgeting, forecasting, vendor planning, renewals, and spend visibility across the IT vendor portfolio.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including vacation, holidays, and personal days
- Tuition reimbursement
- Wellness program
- Discounts on Stanley Black & Decker tools and products and other partner programs
- Learning and development resources, including a digital learning portal, Lean Academy, and online university
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What This Job Offers
Job Type
Full-time
Career Level
Director
