Director - IT Product Solutions

Pomeroy • Hebron, KY

2d

About The Position

The Director – IT Product Solutions will provide strong leadership to a team of business analysts, fostering a collaborative and innovative work environment. This role involves strategic planning, overseeing technology projects, and ensuring effective communication between technology teams and business stakeholders. The position requires a deep understanding of the organization's technology landscape and the ability to manage budgets and resources effectively. Additionally, the Director will be involved in sales support, including RFP responses and oral presentations.

Requirements

• Bachelor’s degree (or equivalent work experience) in a technology related field
• 10+ years of relevant industry and role experience
• 5+ years of experience working in and/or supporting a Managed Services environment.
• ServiceNow Design Experience and Expertise
• Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction.
• Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors.
• Must be able to work with and lead a geographically dispersed team.

Nice To Haves

• ITIL Foundations Certification is recommended. ITIL Design, Transition, Operations, and CSI are a plus.

Responsibilities

• Provide strong leadership to a team of business analysts, including setting clear expectations, providing guidance, and fostering a collaborative and innovative work environment.
• Recruit, hire, onboard, and train new individual contributors as needed.
• Conduct performance evaluations, provide constructive feedback, and mentor team members to enhance their skills and career growth.
• Collaborate with senior leadership to understand the organization's technology strategy and translate it into actionable goals for the business analyst team.
• Align the activities of the business analyst team with the company's overall technology roadmap.
• Oversee the planning, execution, and delivery of technology projects that require business analysis expertise.
• Ensure that project scopes, requirements, and objectives are well-defined and clearly communicated to all stakeholders.
• Monitor project progress, identify potential risks, and develop mitigation strategies to keep projects on track.
• Work closely with business stakeholders, users, and subject matter experts to gather, analyze, and document detailed business and functional requirements for technology initiatives.
• Ensure that requirements are well-documented, clear, and aligned with the overall project goals.
• Identify opportunities for process improvement within the technology organization and across business units.
• Collaborate with business analysts to develop and implement streamlined processes and best practices for requirements gathering, analysis, and documentation.
• Act as a bridge between technology teams and business stakeholders, ensuring effective communication and understanding between the two groups.
• Present findings, project updates, and recommendations to executive leadership and other relevant internal and external stakeholders.
• Implement quality assurance practices to ensure that requirements are accurate, complete, and meet the needs of the business.
• Develop and oversee testing strategies to validate that technology solutions meet the defined requirements.
• Facilitate change management activities related to technology projects, ensuring that users and stakeholders are prepared for and comfortable with the changes being implemented.
• Maintain a strong understanding of the organization's technology landscape, including relevant tools, platforms, and industry trends.
• Stay up-to-date with advancements in technology and business analysis methodologies.
• Collaborate with other technology teams, such as development, QA, and project management, to ensure seamless coordination and integration of business analysis activities.
• Manage the budget and resources allocated to the business analyst team, ensuring efficient utilization of resources and alignment with strategic goals.
• Maintain accurate and organized documentation related to requirements, project plans, and other relevant artifacts.
• Provide regular status updates and reports to executive leadership and other stakeholders.
• Provide support to the sales process as it relates to the Managed Services Delivery Platform.
• Participation in both RFP narrative response and presence in oral presentations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director