Director, IT Operations

Allergy Partners•Asheville, NC

1d•Onsite

About The Position

The Director, IT Operations is responsible for the enterprise infrastructure technology roadmap, architecture, and operations. This position is operationally responsible for ensuring availability, integrity, scalability, and security for all IS&T systems and technology infrastructure, as well as a highly effective and efficient service management function. Reporting to the Executive Director-Head of IT, the Director, IT Operations is a key leadership role who will direct the teams in charge of network services, infrastructure management and monitoring, cyber security, end user service management, and new practice acquisitions and moves. The role is a forward-looking technology leader who can develop an infrastructure and operations strategy and drive it through to execution and support. This role works closely with the CIO and peer IS&T leaders in designing and executing the technology roadmap.

Requirements

Strong teamwork skills, including the ability to establish and sustain successful working relationships with all levels of the organization
Must be approachable and a good listener and teacher – being able to communicate technology concepts at a level of understanding of the audience, including both technical and non-technical individuals
Passion for building high performing teams
Extensive knowledge of business risk, risk assessment and risk-based decision-making
Leadership Knowledge/ Skills/ Abilities: Strong analytical, problem solving and interpersonal skills
Ability to communicate effectively with board and senior level positions
Ability to work in a fast-paced environment
Demonstrable track record of successfully supporting a 24x7 operation
Ability to multi-task and support multiple projects while updating management and customers
Willingness and desire to learn
Superb ability to motivate employees and inspire positive change within department
Experience in managerial duties (i.e. hiring, performance appraisals, providing feedback, merit reviews)
High standards of ethics, discipline, and professionalism
Bachelor’s degree in computer science, management information systems (MIS) or an approved field of study, highly preferred
Ten years IT and/or business leadership experience with 5 years of planning, implementation and management of enterprise technology infrastructure

Nice To Haves

Previous health care provider experience
Previous IT Service Management Experience

Responsibilities

A key member of the CIO’s leadership team that is responsible for delivering information services, delivering business value by improving outcomes, experiences and team efficiencies in a transparent and cost efficient way, while creating a positive and engaging work environment
Attract, develop, and lead high performing infrastructure and operations technology professionals to ensure the reliable delivery of IS&T services.
Drive a culture of continuous improvement to improve quality, efficiency and standards
Responsible for the development and implementation of a strategic, long-term technology infrastructure strategy and roadmap to ensure our ability to deliver services enabling exceptional patient care
Accountable for the development and implementation of a Cybersecurity Program that meets the needs of Allergy Partners according to industry standard methods (e.g. NIST: Educate, Protect, Detect, Identify, Respond and Recover).
Define architectural guidelines and implement service monitoring across all platforms to ensure high availability and disaster recovery capabilities
Leads the IT Service Management team to ensure our processes support our teams’ ability to delivery in a secure, compliant and effective manner
Operationally responsible for ensuring the availability, integrity, scalability and security for all IS&T systems and technology infrastructure
Oversight and management of outsourced agreements
Develops and organizes policies and procedures for the development and secure use of technology infrastructure systems, capabilities and services
Ensure cost-effective design, development, integration, implementation and maintenance of new services, equipment, and systems in support of business objectives
Negotiate IS&T related contracts to ensure cost-effective agreements are achieved, interests are protected and business value is added
Monitors trends, developments and best practices in technology infrastructure in anticipation of changing requirements, expectations and opportunities; assesses technical, financial and organizational implementation
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Completes all assigned AP training within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners.
Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents.
Other duties as assigned.