Senior Director IT Operations

McKesson•Irving, TX

5d•$218,223 - $254,300•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Requirements

Master’s degree, or foreign equivalent, in Computer Science, Information Systems, Business Administration or a related field and ten (10) years of experience in the job offered or a related occupation.
Seven (7) years of demonstrated experience in IT Operations, Major Incident Management, and ITSM process optimization.
Seven (7) years of demonstrated experience in Enterprise Knowledge Management, with a proven track record of designing and implementing scalable strategies that improve self-service adoption / incident deflection through effective content curation and accessibility.
Seven (7) years of demonstrated experience in Designing / implementing enterprise Service Request Models that optimize workflows, enhance user experience, and ensure regulatory compliance.
Seven (7) years of demonstrated experience in Leading IT operational integration during large scale M&A transactions, including post-merger harmonization of service management processes, knowledge bases, and user experience platforms across global business units.
Seven (7) years of demonstrated experience in Leading Major Incident Management, coordinating cross-functional teams to ensure rapid resolution of critical IT disruptions and maintain business continuity.
Seven (7) years of demonstrated experience in Managing complex changes, mitigating risks, and delivering results in dynamic, high-pressure environments.
Seven (7) years of demonstrated experience in Understanding of IT governance, regulatory compliance, and audit management.
Seven (7) years of demonstrated experience in Financial management, including budgeting, forecasting, and cost control.
Seven (7) years of demonstrated experience in Vendor management, contract negotiation, and SLA/KPI development.
Four (4) years of demonstrated experience in Leveraging AI capabilities to support decision-making, reduce manual effort, and drive continuous improvement across IT operations.

Responsibilities

Oversee ITOGR governance, ensuring compliance, risk mitigation, and operational excellence through strategic leadership and continuous improvement across McKesson’s IT operations.
Lead IT integration efforts for M&A and divestitures, aligning service processes, knowledge, and user platforms globally.
Stewardship of the Change Advisory Board (CAB), ensuring rigorous planning and testing of technology changes, and oversee Major Incident Response to protect business continuity and patient care.
Enforce ITSM policies, integration roadmaps, risk mitigation, and change management plans.
Align budgets with organizational goals, build strategic vendor partnerships, and conduct financial reviews.
Oversee SLAs, KPIs, and service reviews; identify improvement areas through data analysis.
Lead performance evaluations, succession planning, and targeted training to close skills gaps.
Govern Knowledge Management strategies for high-quality documentation and operational efficiency.
Oversee knowledge asset lifecycle for rapid issue resolution.
Foster cross-functional collaboration, ensure accessibility, and manage Service Request frameworks for efficient fulfilment and user satisfaction.