Director, IT Operations

State of North Carolina

5d

About The Position

The North Carolina Community College System Office seeks a Director of Operations to join their Information Technology Team. This strategic leadership role is responsible for the enterprise resource planning technology solutions operated, maintained, and supported by the System Office. These solutions provide business automation for the System Office, the 58 North Carolina Community Colleges, federal, state, and local partners, and over 500,000 students, staff, and faculty. This is an exciting opportunity to join a highly skilled team of application developers, cybersecurity experts, and innovative higher education leaders focused on transforming service delivery using advanced, modern technologies from leading vendors in the higher education space.

Requirements

• Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming; or an equivalent combination of education and experience.
• Proven leadership in managing a team of talented, seasoned application developers and systems administrators who are subject matter experts in Ellucian Colleague and Ellucian Banner and related technical and functional domain areas.
• Strong written and oral communication, organizational, and servant leadership skills

Nice To Haves

• Ellucian Colleague or Banner ERP
• Backup and Disaster Recovery Planning
• Agile and /or ITIL-based service management
• Artificial Intelligence
• Industry-Recognized Professional Certifications

Responsibilities

• Sets the ERP Operations Unit’s mission and direction to align with I&O and organizational strategic needs.
• Experience managing ERP systems staff and integrations
• Knowledge of the Software Development Lifecycle and software release management
• Develop policies, procedures, and/or guidelines for operations staff

Benefits

• health insurance options
• standard and supplemental retirement plans
• NCFlex program
• paid vacation
• sick leave
• community service leave
• paid parental leave
• personal observance
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which is cumulative indefinitely
• Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up)
• 401K, 457, and 403(b) plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director