Director, IT Infrastructure Operations

Alterra Mountain Company • Denver, CO

1d • Hybrid

About The Position

The Director of Enterprise Infrastructure Operations is a strategic and operationally focused leader responsible for the delivery, performance, and continuous improvement of Alterra’s enterprise IT infrastructure services. This role oversees the day-to-day operations of multiple core infrastructure functions and departments, including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration – each led by experienced managers. The Director also directly manages individuals focused on operational project delivery and process optimization. As a leader within the Shared Services IT organization, the Director ensures infrastructure services are reliable, scalable, secure, and aligned with the needs of Alterra’s resorts and enterprise operations. This role is critical in maintaining high service levels, driving operational efficiency, and supporting the technology foundation that powers resort operations, enterprise initiatives, and strategic growth.

Requirements

• Demonstrated experience leading large, distributed enterprise IT infrastructure operations teams spanning multiple functional domains.
• Proven ability and experience in leadership and development of people managers.
• Proven track-record of driving efficiency in IT operations through thorough understanding of needs, constraints, and innovative technology and process opportunities.
• Expert knowledge in data center infrastructure operations including regional colocation and distributed/edge-compute models.
• Advanced knowledge of cloud computing strategy, public/private/hybrid could, PaaS, SaaS, and service management, including financial modeling of cloud versus on-premise systems deployment models.
• Advanced knowledge of virtualization, hypervisor management, automation, and orchestration, including specific experience implementing and managing HCI environments.
• Functional knowledge and experience managing Active Directory Domain Services and Windows ancillary services such as group policy, certificate authority/private key infrastructure, DNS, etc.
• Function knowledge and experience managing Microsoft Entra ID / M365 and hybrid identity and access environments.
• Functional knowledge of wide area networking, software-defined networking, load balancing, proxies, switches, routers, firewalls, and network monitoring.
• Functional knowledge and experience managing SQL Server databases administration functions.
• Experience leading the conception, implementation, and ongoing management of enterprise-wide monitoring, automation, and incident response tools.
• Strong knowledge of ITIL practices and operational frameworks.
• Functional knowledge of regulatory compliance and standards such as PCI, SOX, GDPR, CCPA.
• Excellent verbal and written communication skills with a wide range of audiences including technologists, executives, and business stakeholders.
• Proven track record of effective vendor management and negotiation.
• Demonstrated ability to manage financials, budgeting, procurement processes, accounts payable/receivable, and forecasting models.
• Bachelor’s Degree or equivalent experience
• Minimum 10 years’ relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility in directing and managing staff.
• Minimum 5 years’ leadership experience, including prior experience managing other managers.

Nice To Haves

• MBA or equivalent experience
• Experience in infrastructure operations in hospitality, resort, or outdoor sports and recreation
• Experience in Mergers and Acquisitions
• ITIL v3 or v4 Foundations certification
• Any broad industry certifications (CDCP, CDCS, CGEIT, CCNA, CCNP, CCIE, CISSP, CISM, etc)

Responsibilities

• Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations.
• Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
• Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOP’s.
• Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, by leveraging data analytics and performance management tools, including where necessary, the development of business cases for incremental investment in tooling.
• Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains.
• Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement against measurable objectives through continuous evaluation and feedback.
• Recommend staffing levels, allocate resources and set priorities for the department.
• Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, resort-specific projects, capital expansions, and M&A integrations.
• Foster cross-functional collaboration between enterprise IT teams, resort IT teams, and business stakeholders to ensure successful execution of technology initiatives.
• Ensure operational readiness and support planning for new systems and infrastructure deployments.
• Ensure compliance with enterprise standards, security policies, and regulatory requirements.
• Partner with IT Security, Compliance & Privacy to maintain secure and auditable infrastructure operations.
• Participate in audits, risk assessments, and business continuity planning.
• Maintain accountability for operational budgets, forecasting, and cost optimization managed by Infrastructure Operations sub-department leaders.
• Oversee vendor relationships, contracts, and service performance for Infrastructure Operations.

Benefits

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Director