Director, IT Operations and Security

American Equipment HR•Murray, UT

10h•Onsite

About The Position

American Equipment Systems is one of the leading material handling and industrial solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy — take care of our customers and take care of our people. We believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training opportunities. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. Position Summary We are seeking an experienced and strategic Director, IT Operations and Security to lead our IT Operations and Cybersecurity functions. This senior leader will be responsible for both the day-to-day reliability of our IT infrastructure and the long-term strategic direction of our technology and security programs. The Director will oversee teams that develop and implement enabling technology solutions, respond to service desk needs, ensure system stability and performance, and maintain the confidentiality, integrity, and availability of AES corporate data and information systems. This role bridges strategic leadership with significant hands-on operational oversight, partnering closely with executive leadership to align IT capabilities with business objectives and drive digital transformation across the organization.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field from an accredited institution; equivalent experience considered
Minimum 10+ years of progressive IT experience, including 5+ years in IT leadership or management roles
Previous experience in Service Desk, NOC, SOC, or multi-branch/multi-location IT support environments
Deep knowledge of IT systems, cloud computing (Microsoft Azure preferred), cybersecurity, and enterprise networking
LAN/WAN design, configuration, and support experience; Cisco Meraki preferred; solid understanding of DNS, DHCP, and VPN
Experience with Microsoft Azure services including compute, storage, networking, and Entra ID
Proficiency with Microsoft tools including Intune and Defender
Familiarity with ITSM/ticketing platforms such as ServiceNow, Freshservice, or Atlassian Jira
Experience with IT project management methodologies including Agile and ITIL/ITSM frameworks
General knowledge of database concepts, MS SQL, and/or ERP solutions
Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively at all organizational levels
Strong analytical and problem-solving skills with demonstrated ability to develop innovative technology solutions
Ability to lead cross-functional teams, manage high-stakes situations, and resolve conflicts effectively
Strong financial management and budgeting acumen
Strong written and oral communication skills with exceptional attention to detail

Nice To Haves

Experience in manufacturing, industrial, or similarly distributed operational environments a plus
IT certifications such as CISSP, CISM, ITIL, CCNP, or equivalent cybersecurity/management credentials strongly preferred

Responsibilities

Lead IT strategy, infrastructure initiatives, and digital transformation efforts in alignment with organizational goals
Partner with executive leadership and cross-functional stakeholders to ensure technology investments support business growth and operational efficiency
Develop, implement, and maintain IT policies, procedures, and standards in alignment with industry best practices and regulatory requirements
Stay current with emerging technologies, cybersecurity trends, and best practices to continuously enhance the organization’s technology posture
Oversee day-to-day IT operations, ensuring the availability, performance, and security of enterprise networks, systems, and data
Ensure endpoint compliance with security standards; enforce policies using Microsoft Intune in coordination with application and security teams
Manage IT inventory (laptops, phones, and related hardware) and coordinate hardware procurement for users across all locations
Monitor support trends, identify automation opportunities, and optimize workflows and documentation; extend self-service options to cover common business system requests
Oversee end-user software licensing, including evaluating tools, auditing usage, and managing vendor renewals and compliance
Develop and execute a comprehensive cybersecurity strategy to protect corporate data, systems, and infrastructure
Identify, assess, and manage IT risks including cybersecurity threats, system vulnerabilities, and compliance gaps; implement mitigation strategies and controls
Maintain confidentiality, integrity, and availability of AES information systems and data assets
Enforce safety policies and security practices to cultivate a culture of security awareness across the organization
Lead, manage, and hold accountable the IT Operations and Security team members across all functions
Train and mentor IT Operations, Infrastructure, and Cybersecurity staff; foster a collaborative and high-performance team culture
Prepare documentation, guidelines, and solution articles that standardize processes and empower team members
Serve as the primary owner of the relationship with AES’s Managed Service Provider (MSP), ensuring contractual obligations are met and service levels align with business needs
Direct, assign, and manage the day-to-day work of MSP resources, providing clear priorities, escalation paths, and performance expectations
Conduct regular business reviews with the MSP to evaluate performance against SLAs, address service gaps, and identify opportunities for continuous improvement
Ensure MSP resources operate in accordance with AES policies, security standards, and internal processes; hold the MSP accountable for compliance and quality of work
Manage and optimize relationships with all IT vendors and third-party technology partners, including contract negotiations, renewals, and performance management
Evaluate vendor and MSP capabilities on an ongoing basis; recommend changes to sourcing strategy where appropriate to improve quality, cost, or coverage
Manage IT budgets, optimize technology expenditures, and ensure cost-effective delivery of IT services and projects
Allocate and manage resources and personnel for IT Operations in alignment with organizational priorities