Director, IT Operations
About The Position
This role is accountable for the support and administration of all IT systems and solutions implemented at Nintex. This includes all custom developed solutions, third party applications and the virtual environment that supports the development and testing teams. Your contribution will be: Manage and mentor the members of the Production Support team Oversee the architecture of the virtual server environments used across the testing, development and support departments Implement and manage the automation of underlying business and system processes Maintain and evolve a capability to monitor key systems performance and manage maintenance schedules ensuring adequate system capacity Develop and maintain technical and support documentation Effectively manage and communicate change to the business and all affected stakeholders Manage projects that are executed by the Production Support team Work with the separate business departments to support and improve our platform and solution-based software Actively promote a culture of excellence in customer service throughout the Production Support team Participate in the assessment and approval of change through the business systems change control group
Requirements
- 8+ years’ experience in a similar IT role, with experience in a Microsoft environment preferred
- Experience leading a team of IT personnel
- Experience with Microsoft Windows 2008/2008 R2 servers
- Experience with Microsoft Hyper-V
- Strong problem solving and troubleshooting skills across application and platform based software
- Ability to communicate effectively with remote users
- Excellent time management and organizational skills
- The ability to juggle competing priorities
- The ability to discuss and communicate business needs and requirements
- A focus on teamwork
- Strong customer service skills
Responsibilities
- Manage and mentor the members of the Production Support team
- Oversee the architecture of the virtual server environments used across the testing, development and support departments
- Implement and manage the automation of underlying business and system processes
- Maintain and evolve a capability to monitor key systems performance and manage maintenance schedules ensuring adequate system capacity
- Develop and maintain technical and support documentation
- Effectively manage and communicate change to the business and all affected stakeholders
- Manage projects that are executed by the Production Support team
- Work with the separate business departments to support and improve our platform and solution-based software
- Actively promote a culture of excellence in customer service throughout the Production Support team
- Participate in the assessment and approval of change through the business systems change control group
Benefits
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
- paid time off
- twelve paid holidays
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
