Director, IT End User Experience

Hines•New York, NY

22h

About The Position

The Director, Global End-User Technology & Experience is responsible for the global strategy, delivery, and continuous improvement of end-user computing, collaboration technologies, and corporate office technology standards across the firm. This role oversees desktop engineering, device management, audio-visual systems, telephony platforms, and technology enablement for new office openings and office relocations. The Director will lead a small, highly specialized global team and work closely with IT Support, IT Asset Management, Facilities, InfoSec, and cross functional IT teams to ensure a consistent, secure, and high-quality end-user experience across all corporate locations.

Requirements

Bachelor’s degree in MIS, Computer Science, or 10 years relevant experience.
10+ years of progressive IT experience with leadership responsibility.
Experience in a global, multi-office enterprise environment.
Strong expertise in endpoint management, AV, and telephony technologies.
Strong budget and vendor management skills.
Proven experience delivering office technology projects.
Experience supporting global user populations.
Strong understanding of ITSM processes.
Strategic thinker with strong execution discipline.
Excellent communication and stakeholder management skills.
Customer-experience mindset.

Responsibilities

Define and own the global strategy for end-user computing, collaboration, and office technology services.
Establish global standards, roadmaps, and lifecycle management for user devices, operating systems, and collaboration tools.
Lead desktop engineering for Windows and macOS environments.
Oversee Microsoft Intune, End Point Management, Mobile Device Management (MDM), and Mobile Application Management (MAM).
Implement global AV standards including Neat room systems, Teams Rooms, Zoom Rooms and Logitech technology devices.
Oversee telephony platforms including Cisco, GoTo, RingCentral, and Zoom.
Lead technology execution for new offices and office relocations.
Manage and develop a small global team and key vendors.
Manage Projects in Jira.