Director, IT End User Experience

Hines • New York, NY

2d

About The Position

The Director, Global End-User Technology & Experience is responsible for the global strategy, delivery, and continuous improvement of end-user computing, collaboration technologies, and corporate office technology standards across the firm. This role oversees desktop engineering, device management, audio-visual systems, telephony platforms, and technology enablement for new office openings and office relocations. The Director will lead a small, highly specialized global team and work closely with IT Support, IT Asset Management, Facilities, InfoSec, and cross functional IT teams to ensure a consistent, secure, and high-quality end-user experience across all corporate locations.

Requirements

• Bachelor’s degree in MIS, Computer Science, or 10 years relevant experience.
• 10+ years of progressive IT experience with leadership responsibility.
• Experience in a global, multi-office enterprise environment.
• Strong expertise in endpoint management, AV, and telephony technologies.
• Strong budget and vendor management skills.
• Proven experience delivering office technology projects.
• Experience supporting global user populations.
• Strong understanding of ITSM processes.
• Strategic thinker with strong execution discipline.
• Excellent communication and stakeholder management skills.
• Customer-experience mindset.

Responsibilities

• Define and own the global strategy for end-user computing, collaboration, and office technology services.
• Establish global standards, roadmaps, and lifecycle management for user devices, operating systems, and collaboration tools.
• Lead desktop engineering for Windows and macOS environments.
• Oversee Microsoft Intune, End Point Management, Mobile Device Management (MDM), and Mobile Application Management (MAM).
• Implement global AV standards including Neat room systems, Teams Rooms, Zoom Rooms and Logitech technology devices.
• Oversee telephony platforms including Cisco, GoTo, RingCentral, and Zoom.
• Lead technology execution for new offices and office relocations.
• Manage and develop a small global team and key vendors.
• Manage Projects in Jira.

What This Job Offers

• Job Type: Full-time
• Career Level: Director