Director, IT & Communication

Loews Hotels•Miami Beach, FL

2d•Onsite

About The Position

The Complex Director of IT's primary responsibility is to provide leadership to a local team of IT professionals at multiple locations and oversee all hotel technical services and infrastructure. Reporting to the Complex Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple hotels in a market.

Requirements

Knowledge of Server Infrastructure - Hardware and Software
Knowledge of User Endpoints, HW /SW – Desktops, Mobile Devices and Peripherals
Knowledge of Networking systems including switches, routers and Access Points.
Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP
Knowledge of PMS and related interfaces
Knowledge of Retail and F&B POS Systems
Excellent problem and resolution skills

Nice To Haves

Virtualization and Hyper Converged Technologies
BS/BA or equivalent work experience
4+ years as a Manager of IT for a large, full-service hotel

Responsibilities

Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.
Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.
Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions.
Maintain current system images of all server-level endpoints.
Perform restoration tests on local servers to ensure data is protected and functional.
Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
Maintain the condition of Technology Rooms up to defined standards.
Partner with Regional and Corporate IT Leadership Teams.
Participate in the planning and request of IT Operating and Capital Budgets.
Provisioning of user roles, rights, and access to business applications.
Interface and communicate effectively across all peer groups for both application and technical areas.
Provide oversight for incidents, change management, and control for both hotels.
Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.