Director, IT Business Relationship Management - North America

Barnes • ,

9d

About The Position

The Director, IT Business Relationship Management - North America serves as the primary IT relationship leader for North America, directly supporting General Managers across 8-10 manufacturing plants. This role partners with plant leadership and regional functions to understand priorities across safety, quality, delivery, cost, growth, and compliance. The position translates business needs into clear IT demand, roadmaps, priorities, business cases, and execution plans aligned to digital strategy. The Director drives results through global IT towers including Enterprise Systems, Infrastructure & Operations, Cyber Security, Data & Analytics, and AI & Automation. They lead and coordinate issue escalation, service performance, project delivery, adoption, and change readiness across sites and functions. This role identifies opportunities to improve manufacturing operations through ERP, MES, data, automation, and secure infrastructure capabilities. The Director communicates status, risks, benefits, and trade-offs to GMs, regional leaders, and IT leadership while maintaining stakeholder trust. They also measure value realization and business outcomes from digital initiatives and continuously improve the regional IT engagement model.

Requirements

• 10+ years of progressive IT leadership experience; manufacturing, aerospace, or industrial operations experience preferred.
• Strong applied AI acumen, with the ability to effectively leverage generative AI tools such as ChatGPT, Codex, and similar platforms, including advanced prompting techniques—to improve decision-making, accelerate analysis and solution development, automate knowledge work, and identify high-value AI opportunities across manufacturing and business functions.
• Strong understanding of manufacturing IT, ERP, MES, quality systems, infrastructure, cybersecurity, data/analytics, and enterprise applications.
• Demonstrated ability to work directly with General Managers and senior functional leaders to shape priorities and resolve issues.
• Proven success operating in a matrix organization, influencing without direct authority, and delivering through shared tower teams.
• Business-savvy leader with strong executive communication, stakeholder management, prioritization, and change adoption skills.
• Experience supporting multi-site plants and translating operational needs into practical, measurable IT outcomes.

Nice To Haves

• Master's degree or MBA preferred.
• ITIL, PMP, SCRUM, PRINCE2, Supply Chain, Planning and manufacturing systems certifications a plus.

Responsibilities

• Serve as the primary IT relationship leader for North America, directly supporting General Managers across 8-10 manufacturing plants.
• Partner with plant leadership and regional functions to understand priorities across safety, quality, delivery, cost, growth, and compliance.
• Translate business needs into clear IT demand, roadmaps, priorities, business cases, and execution plans aligned to digital strategy.
• Drive results through global IT towers including Enterprise Systems, Infrastructure & Operations, Cyber Security, Data & Analytics, and AI & Automation.
• Lead and coordinate issue escalation, service performance, project delivery, adoption, and change readiness across sites and functions.
• Identify opportunities to improve manufacturing operations through ERP, MES, data, automation, and secure infrastructure capabilities.
• Communicate status, risks, benefits, and trade-offs to GMs, regional leaders, and IT leadership while maintaining stakeholder trust.
• Measure value realization and business outcomes from digital initiatives and continuously improve the regional IT engagement model.

Benefits

• career development is a shared responsibility in which all employees are encouraged to develop, improve, and enhance their skills and professional growth to support our business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director