Director, IT Business Relations - Operations

Arcwood Environmental, LLC•Indianapolis, IN

About The Position

As the Director, IT Business Relations - Operations, you will act as the strategic interface between the IT organization and Operations teams across multiple facilities. By building strong relationships with Operations leaders, this role ensures IT investments are aligned with operational requirements that support customer needs. The Director also serves as the Applications leader for a team of developers, specifically dedicated to maintaining and continuously enhancing the mission-critical applications that underpin daily operations across the organization. This team is responsible for supporting Arcwood’s ERP platform and unique operations-specific applications, while also identifying and delivering technology solutions that drive operational efficiency, effective production analysis and digital transformation. Successful candidates will have strong analytical skills, a deep understanding of operational processes and demonstrated experience leading IT system implementations, including development teams that support and evolve proprietary enterprise applications.

Requirements

Bachelor’s degree in information systems, business, engineering or related field (required)
7+ years of experience in IT management; 3+ years closely supporting Operations (required)
Experience selecting third party providers and working with them to deliver initiatives on time and on budget (required)
Experience managing or leading development teams responsible for supporting proprietary or internally-built enterprise applications (required)

Nice To Haves

Previous experience working within project management methodologies such as Agile or Waterfall (preferred)

Responsibilities

Collaborates with Operations teams to gather requirements, design solutions, and implement system enhancements; translates business requirements into IT project scope and roadmaps
Leads the planning and implementation of IT projects (including M&A integrations) that support Operations functions
Leads a high-performing team of developers, analysts and project managers responsible for maintaining, enhancing, and evolving Arcwood’s proprietary ERP platform while driving IT initiatives that properly equip Operations teams across multiple fixed facility locations
Owns the end-to-end requirements collection process across all operations projects, engaging stakeholders to define, document, and validate business needs before development begins
Evaluates, selects, and governs application partners to supplement internal capabilities for implementation projects and ongoing run-and-maintain support of critical systems
Prioritizes and aligns development capacity across the team to ensure the highest-impact initiatives are resourced and delivered first
Establishes and manages release schedules, coordinating across development, QA, and Operations teams to ensure smooth, predictable deployments with minimal disruption
Explores and recommends emerging technologies to enhance operational capabilities
Ensures the on-time, on-budget, and high-quality delivery of IT initiatives
Identifies and resolves risks, dependencies, and resource constraints
Collaborates with IT Architecture, Security, and Development teams to ensure solutions meet enterprise standards
Balances competing project demands by maintaining a prioritized backlog and aligning development resources to strategic business priorities
Manages application partner relationships, ensuring third-party teams deliver against defined SLAs, project milestones, and quality standards for both implementation and run-and-maintain engagements
Collaborates with Operations teams and data analytics groups to improve visibility into facility performance, downtime, and optimization opportunities
Supports the implementation of dashboards, BI tools, and predictive analytics while partnering with Arcwood’s Data team
Ensures operational systems are compliant with respective data regulations
Participates in IT governance and budgeting processes related to Operations initiatives
Supports team in completing system configuration, testing, and deployment of updates, patches and new features
Oversees the ongoing evolution and stability of the proprietary ERP system, including release planning, version control, and deployment coordination to ensure platform reliability
Provides guidance and mentorship to team members in resolving system issues, ensuring minimal disruption to business operations
Develops and maintains documentation including process flows, user guides and training materials
Leads system upgrades, migrations and integrations with third-party applications
Takes on additional duties as assigned to support the team and organization