Director, Issues & Crisis Intelligence, BIDI
About The Position
We are seeking a hands-on Director, Business Intelligence, Data & Insights to lead issues, crisis, reputation, and media intelligence programs for high-profile organizations. This role sits at the intersection of data, communications, and risk, translating large volumes of media, social, and stakeholder data into timely, actionable insights that inform executive decision-making during moments that matter most. The ideal candidate brings a strong analytics foundation paired with a deep understanding of issues management, crisis communications, and always-on media monitoring, helping clients anticipate risk, track emerging narratives, and respond with confidence.
Requirements
- 7+ years in analytics, business intelligence, or media intelligence; 2+ years in leadership
- Experience supporting issues management, crisis communications, or reputation programs
- Strong background in media monitoring and narrative analysis
- Experience in PR, communications, or client-service environments
- Proficiency in Python, SQL, or R
- Dashboarding expertise (Tableau, Power BI, Looker)
- Ability to advise senior stakeholders under pressure
- Degree in a quantitative or communications-related field
- Experience applying AI to media analysis or trend detection
- Familiarity with global media landscapes
Responsibilities
- Lead end-to-end delivery of issues, crisis, and reputation intelligence programs, including media monitoring, escalation frameworks, and executive dashboards
- Serve as a senior, client-facing advisor translating complex data and narrative signals into clear, strategic counsel
- Design and oversee media monitoring and listening solutions across earned, social, and digital channels
- Develop early-warning and trend-detection models to identify escalation risks and narrative velocity
- Integrate qualitative and quantitative intelligence into actionable insights
- Support real-time response, scenario planning, and post-incident analysis
- Build scalable dashboards delivering near–real-time intelligence
- Ensure analytical rigor, data quality, and compliance
- Mentor and develop analytics and insights teams
- Champion responsible use of AI in monitoring and intelligence workflows
Benefits
- professional development opportunities
- mentorship programs with industry leaders
- a vibrant and inclusive company culture fostering collaboration and innovation
- packages designed to reward and retain top talent
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
