Director, Issuer and Networks Product

Early Warning Services • New York City, NY

2d • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Director, Issuer and Networks Product is the leader responsible for the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. The Network and Issuer Product Management function is responsible for designing, building, and scaling issuer- and network-facing capabilities that enable best-in-class wallet performance. This role requires deep expertise in tokenization and payment authorization to ensure the platform is easy to integrate with, fast to onboard, and optimized for transaction success. The leader will define and represent the network and issuer strategy, including engagement with senior executive stakeholders. This function owns core platform capabilities, including issuer and network onboarding, token gateway development, and transaction processing and authorization. It is responsible for delivering seamless integration experiences for issuers, resellers, and card networks, while evolving tokenization capabilities and ensuring readiness for new network requirements. The team also manages the interfaces with both card networks and issuing banks, supporting token lifecycle management, wallet provisioning, and a strong developer experience.

Requirements

• Bachelor’s degree in STEM or related field
• Typically 12+ years of experience in product management, data management or related consulting with a proven record of high performance, preferably with experience building data and analytics products
• 7+ years of demonstrated product ownership or team leadership
• Experience working with data teams (data engineers, data scientists, software developers, data analysts, etc.), business stakeholders and end-users
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in and passion for building and delivering great products
• Experience in recruiting and developing direct talent
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screen
• Deep expertise in tokenization and payment authorization
• Must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Nice To Haves

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry.
• People management experience.
• Deep understanding of best practices and unique data and analytics requirements across functional areas such Product, Marketing, Data Science, Finance, Operations

Responsibilities

• Builds internal and external coalitions and alignment on product strategy and execution.
• Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• Leads a team of direct reports.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Routinely leverages feedback into insights; and builds products and services that delight and inspire.
• Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Recruit, develop and retain top talent for the organization.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able and adept at working directly with the technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Act as a product evangelist to build awareness, understanding, adoption, and buy-in
• Oversee the integration of strong data governance, risk and security controls.
• Define and represent the network and issuer strategy, including engagement with senior executive stakeholders.
• Owns core platform capabilities, including issuer and network onboarding, token gateway development, and transaction processing and authorization.
• Responsible for delivering seamless integration experiences for issuers, resellers, and card networks, while evolving tokenization capabilities and ensuring readiness for new network requirements.
• Manages the interfaces with both card networks and issuing banks, supporting token lifecycle management, wallet provisioning, and a strong developer experience.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director