Director, Intranet Operations

Johnson & Johnson • Raynham, MA

4d • Hybrid

About The Position

The Director, Intranet Operations is responsible for the strategy, governance, and operational excellence of DePuy Synthes’ enterprise intranet and internal digital workplace platforms. This role ensures the intranet delivers a consistent, secure, and user‑centered experience that supports internal communications, collaboration, and business execution across a global organization. This position plays a critical role in shaping how employees access information, connect across teams, and engage with company priorities, while leading modernization and continuous improvement of intranet capabilities.

Requirements

• Bachelor’s degree in Information Systems, Communications, Digital Media, Business, or a related field.
• Typically requires 10 or more years of progressive experience in intranet, digital workplace, or enterprise platform management, including people leadership.
• Demonstrated experience leading large‑scale intranet or internal digital platforms within complex organizations.
• Strong background in digital governance, content strategy, and operational management.
• Experience managing budgets, vendors, and third‑party service providers.
• English proficiency.

Nice To Haves

• Master’s degree preferred (MBA, MS, or equivalent).
• Experience with Microsoft 365, SharePoint, or comparable enterprise intranet platforms.
• Experience supporting digital transformation or organizational change initiatives.
• Familiarity with user experience (UX) principles and accessibility standards.
• Experience working in global, matrixed, or regulated environments.
• Background in healthcare, medical devices, or life sciences.
• Proven ability to partner with senior stakeholders and influence across functions.
• Strong analytical, problem‑solving, and communication skills.
• Relevant digital platform or product certifications preferred.

Responsibilities

• Define and lead the intranet operations strategy, roadmap, and governance model aligned to business and employee needs.
• Oversee day‑to‑day intranet operations to ensure reliability, performance, security, and scalability.
• Establish and enforce content governance standards, including information architecture, publishing processes, and lifecycle management.
• Partner with IT, Communications, HR, and business leaders to deliver effective internal digital experiences and communication solutions.
• Lead, coach, and develop a team of intranet and digital operations professionals, driving accountability and continuous improvement.
• Manage vendor relationships and external partners supporting intranet platforms and services.
• Use analytics and employee feedback to monitor intranet effectiveness and guide enhancements.
• Ensure compliance with security, privacy, accessibility, and regulatory requirements across regions.

Benefits

• Inclusive work environment where each person is considered as an individual.
• Respect for the diversity and dignity of employees and recognition of their merit.

What This Job Offers

• Job Type: Full-time
• Career Level: Director