Director, International Membership Systems, Operations and Analytics

The Nature Conservancy•Arlington, TX

7d•$113,450 - $165,450•Hybrid

About The Position

The Director, International Membership Systems, Operations and Analytics is responsible for standing and managing the technology stack for the expansion of the membership programs outside the US, currently Hong Kong and Indonesia and with one country being deployed every two years. Leads and manages the business processes and analytics for the membership programs across multiple countries to provide efficient and donor-centric systems and operations and to enable data-driven fundraising decisions to maximize each country’s revenue, donor growth and operational fundraising efficiency. Provides direction and leadership to a multidisciplinary team operating in a hub and spoke model with a central team (hub) along with local teams (spokes) in each of the individual countries. The Director, International Membership Systems, Operations and Analytics leads and manages the constituent relationship management (CRM) platform and affiliated systems within the technology stack, the reporting and analytics program, and business processes across multiple countries to meet strategic goals. They are responsible for both the systems product and the associated services. They participate in strategic planning, design, vendor evaluation, implementation, and management of multiple projects related to the systems. They lead the design and oversight of business processes related to fundraising activities, gift processing, data governance and integrity and systems. They oversee the architecture development for reporting capabilities and deployment of the suite of reports with the goal of optimizing fundraising and operations and guiding the analysis and insights for decision making across the multidisciplinary membership team in each country.

Requirements

Bachelor’s degree in relevant technical discipline or equivalent technical experience.
6 years’ experience as a business professional in IT or related field.
Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.
Experience in analyzing and modeling business processes, evaluating options and recommend solutions.
Experience with IT systems and software development methodologies.
Experience with relational databases; working knowledge of SQL a plus.
Experience with report development, delivery and adoption across functions.
Experience in Data Visualization and proficiency in Excel.
Supervisory experience or managing a team of muti-disciplinary professionals across multiple countries.
Experience in customer management, vendor management and service level agreements.
Experience in defining and documenting complex systems and operational requirements.
Experience in communicating and presenting effectively with internal and external audiences.
Project management experience.
English is required.

Responsibilities

Manage the technology stack for the expansion of membership programs outside the US.
Lead and manage business processes and analytics for membership programs across multiple countries.
Provide direction and leadership to a multidisciplinary team operating in a hub and spoke model.
Lead and manage the constituent relationship management (CRM) platform and affiliated systems.
Oversee the reporting and analytics program and business processes across multiple countries.
Participate in strategic planning, design, vendor evaluation, implementation, and management of multiple projects related to the systems.
Lead the design and oversight of business processes related to fundraising activities, gift processing, data governance and integrity and systems.
Oversee the architecture development for reporting capabilities and deployment of reports.
Optimize fundraising and operations and guide analysis and insights for decision making.