Associate Director Systems and Analytics

Guardant Health•Palo Alto, CA

9d•Hybrid

About The Position

As a Revenue Cycle Management Systems and Analytics Associate Director, you will be responsible for managing a team and optimizing the billing processes and systems used by the Screening Reimbursement team at Guardant Health. This role plays a critical part in ensuring accurate and timely billing processes, resolving billing issues, and improving overall efficiency. You'll work closely with cross-functional teams to identify areas for improvement, lead the process for prioritizing initiatives within the department, and drive continuous improvement led by data analysis. The work will require understanding the key performance metrics, operational metrics, prioritization, and perseverance to results. Success will be measured by improvements in cash collections, time to collections and reducing operational costs as we scale. You should have a growth mindset and passion for enhancing processes & user experience. This hands-on role will provide recommendations and insights to the leadership team leveraging data, analysis, and process improvements to help us achieve our goals.

Requirements

Bachelor's degree
10+ years of progressive experience in process improvement, analytics, and/or engineering leadership
Proven track record of leading multiple operational project executions with impactful outcomes
Solid understanding of insurance billing processes and regulations a plus
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work collaboratively in a cross-functional environment with demonstrated ownership of large-scale business transformation initiatives
Experienced with Excel (statistical functions), data visualization tools (example of tools: Power BI, SFDC, Tableau), and capable of presenting data to senior leadership
Ability to manage a portfolio of projects using trade-off methodologies to ensure strong return on investment
AI & Digital Fluency
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Responsibilities

Manage team of systems and data analysts including coaching, mentoring, and day-to-day support.
Own the department portfolio of improvement projects and ideas within a framework that provides clarity, prioritization, and appropriate metrics for decision making that will impact the future of the department.
Collaborate with stakeholders to identify system enhancement opportunities, influence broader development roadmaps and oversee implementation that applies to reimbursement.
Provide technical guidance to the department and act as the subject matter expert on process improvements.
Ensure the appropriate data is being provided and used for performance monitoring and improvement measurements.
Analyze data and generate reports that will be shared with senior leadership to identify trends and issues.
Stay up to date with billing industry trends and best practices in billing systems and processes
Ensure compliance with regulatory requirements and company policies
Translate enterprise business strategy into functional roadmaps and execution plans in support of company priorities (KPIs, etc.).
Develop multi-year capability plans supporting scale, automation, and growth.
Serve as the owner for reimbursement vendor relationships, making recommendations regarding systems strategy, process governance, and major operational priorities.
Establish governance for process improvement, portfolio prioritization, technology investments, and operational standards.
Develop policies and enterprise standards for reimbursement operations.
Ensure consistency of operational practices across all reimbursement functions.